Science and technology

How Relaya understands a consultation.

A doctor talks to a patient in two or three languages at once. Relaya turns that speech into a structured clinical note, and the doctor signs it.

Relaya drafts. The doctor decides.

languages, mixed in one dictation: 26+
consultations the clinical language model was trained on: 500,000+
Indian drug brands it recognises: 50,000+
drug name accuracy: 99.2%
to generate the draft note: 4.3s
for Relaya Voice to pick up a call: <2s

Watch it listen

From a spoken sentence to a printed page.

A dictation in English, Hindi and Marathi, tagged phrase by phrase as it arrives. The note assembles section by section, then the same listening runs in Tamil, Bengali, Telugu, Gujarati, Kannada and Punjabi.

The pipeline

Five steps from voice to a signed note.

Each step is a separate capability, tested on its own. The doctor sees the result of all five as one draft.

01 · Listen
Code-mixed speech recognition
Hears Hindi, English and regional Indian languages in one sentence, across 26+ languages, and tags each phrase with its language.
26+languages, mixed in one dictation
02 · Understand
Clinical language understanding
Trained on 500,000+ consultations. It separates the complaint, findings, diagnosis, medicines and advice.
500,000+consultations the clinical language model was trained on
03 · Resolve
Medicine resolution
Matches spoken names against 50,000+ Indian drug brands, then fills strength, dose, timing and duration.
99.2%drug name accuracy
04 · Structure
A standard clinical record
The draft is stored as structured data on the patient record and exchanged as FHIR R4.
4.3sto generate the draft note
05 · Decide
The doctor signs
Lines you did not dictate are marked for you to confirm. Nothing prints until you sign.
Relaya drafts. The doctor decides.

Schematic of the pipeline, not a screenshot. The coral point marks where the doctor decides.

Code-mixed speech

It follows the doctor between languages.

Indian doctors rarely finish a consultation in one language. Hindi, English and a regional language often share one sentence. Relaya keeps up phrase by phrase, and prints patient advice in the language it was spoken.

English: 6 phrases

Hindi: 2 phrases

Marathi: 1 phrase

The dictation, phrase by phrase. Each point is one phrase; the line follows the doctor between languages.

Medicine names

A spoken medicine becomes a structured line.

Brand names are matched against 50,000+ Indian drug brands. Strength, frequency, timing and duration each land in their own field.

Spoken

“Tab Aceclofenac one hundred, one zero one, नाश्ते और रात के खाने के बाद, seven days.”

“Tab”
Form
Tab
“Aceclofenac”
Medicine
Aceclofenac
“one hundred”
Strength
100 mg
“one zero one”
Dose pattern
1-0-1
“नाश्ते और रात के खाने के बाद”
Timing
After breakfast and dinner
“seven days”
Duration
7 days

On the prescription

TAB PARACETAMOL 650 MG · 1-1-1 · 5 Days

Drug name accuracy 99.2%. Brand names outside your formulary may still need a correction, and the doctor confirms every medicine.

A clinic day, live

Watch one patient move through the day.

Every event lands on the same patient record. The front desk, the doctor, the pharmacy and billing see it as it happens.

Voice AI calls handled daily per clinic: 47+
Consultations daily: 1,200+
Appointments synced: 15,354
Patients managed: 4,196

One patient record

08:30Relaya VoiceA patient calls before opening. Relaya Voice answers in under 2 seconds and books a slot.
09:05Front deskChecked in. Token A-24 appears on the waiting-room screen.
10:12ConsultationThe doctor dictates in Hindi and English. The draft note is ready in 4.3s.
10:14ConsultationSigned. The prescription prints on the clinic letterhead.
10:20PharmacyMedicines dispensed from the signed prescription. Stock updates.
10:24BillingGST invoice created. The UPI payment link is paid.
18:00Follow-upA WhatsApp reminder is scheduled for the review in 7 days.

A clinic day with one synthetic patient. Figures are Relaya's published numbers.

Standards and safeguards

Built on open standards, held to Indian law.

FHIR R4: Patients, appointments and clinical records are available over a FHIR R4 API.
ABDM-Ready: Built to work with India's digital health mission and health IDs.
DPDP Compliant: Consent and data handling designed for India's Digital Personal Data Protection Act.
GDPR Compliant: Personal data of patients and clinics in the European Union is handled as the GDPR requires.
Encryption: Data is encrypted in transit, and key personal fields are encrypted at rest.
Hosted in India: The app servers and databases that hold patient data run in India.
An audit trail: Every view and change to a record is logged, with who and when.

The AI improves. Your workflow stays.

We change the AI inside Relaya as better models arrive. Your workflow does not have to change.

Every change that reaches clinics is dated in the changelog.

Hear it on one of your own cases.

Bring a case you saw this week. We dictate it together and you read the draft.

Book a demo Start free

How Relaya understands a consultation.

From a spoken sentence to a printed page.

Five steps from voice to a signed note.

Code-mixed speech recognition

Clinical language understanding

Medicine resolution

A standard clinical record

The doctor signs

It follows the doctor between languages.

A spoken medicine becomes a structured line.

Watch one patient move through the day.

Built on open standards, held to Indian law.

The AI improves. Your workflow stays.

Hear it on one of your own cases.

From a spoken sentence to a printed page.

Five steps from voice to a signed note.

Code-mixed speech recognition

Clinical language understanding

Medicine resolution

A standard clinical record

The doctor signs

It follows the doctor between languages.

A spoken medicine becomes a structured line.

Built on open standards, held to Indian law.

The AI improves. Your workflow stays.

Hear it on one of your own cases.