342 patients haven\'t visited in 6+ months. They didn\'t leave. They just forgot.
Set up a recall sequence once. Every patient who goes quiet gets a nudge at the right time. WhatsApp message. Personal. Specific to their last visit. Most clinics see 25% of dormant patients rebook within the first week.
25%
Dormant patients rebook after first message
12x
Return on WhatsApp credit spent
Set once
Runs forever without touching it
How it works
System finds who needs a recall
Dental patient: 6 months since cleaning. Diabetic: 3 months since last HbA1c. Eye patient: annual check-up overdue. It knows the intervals per treatment type.
Escalating sequence, not a single blast
Day 1: gentle WhatsApp. Day 7 if no response: slightly different message. Day 14: one last nudge. Feels personal, not spammy. Stops the moment they book.
WhatsApp lands where people look
Not email (20% open rate). Not SMS (buried in OTPs). WhatsApp: 85% open rate. They see it. They tap the booking link. Done.
You see the money it generates
Campaign cost: ₹800 in WhatsApp credits. Revenue generated: ₹32,000 in consultations from 16 rebookings. The ROI dashboard shows it plainly.
What clinics see in the first month
- Week 1: 342 dormant patients get their first message. 86 rebook within 7 days. Front desk is busy again.
- You spend nothing on ads to bring these patients back. They're already yours. You just reminded them.
- Messages reference the patient's actual last visit: "It's been 7 months since your last scaling, Priya." Not generic bulk spam.
- When they rebook, the sequence stops automatically. No awkward "we miss you" after they already came in.
- Clear attribution: this campaign generated ₹1.2 lakh in bookings this month. You can prove it to yourself.