Platform
The anatomy of practice presence.
Everything the patient touches. Everything the team coordinates. Everything the clinician should know before the appointment.
One practice presence
Reachability
Every patient signal captured
AI voice reception, call summaries, routing, after-hours coverage, escalation, and handoff visibility configured around clinic rules.
Scheduling
Every next action coordinated
Booking, rescheduling, cancellations, waitlists, provider rules, open chair time, and gap recovery connected to communication workflows.
Communication
Every channel with one presence
SMS, WhatsApp, email, reminders, recalls, review requests, follow-ups, and patient replies live as one operating record.
Payments
Payments inside the patient journey
Relaya Pay supports payment links, deposits, balances, payment follow-up, and collection workflows as part of the broader patient journey where configured.
Video
Remote touchpoints with context
Relaya Video supports remote patient touchpoints while keeping context connected to scheduling, communication, follow-up, and patient memory.
Preparation
The clinician walks in informed
Patient memory, concerns, preferences, financial context, objections, anxiety signals, and prior communication become appointment-ready Chair Briefs.
Intake
Forms before the visit
Digital intake, medical history, consent, registration, satisfaction forms, and pre-appointment preparation workflows.
Recovery
Follow-up that does not depend on memory
No-show follow-up, cancellation recovery, unscheduled treatment follow-up, dormant patient reactivation, and recall recovery.
Controls
Controls for serious clinics
Relaya includes audit trails, access controls, export and deletion workflows, human escalation, and compliance-supporting configuration. HIPAA, GDPR, and other obligations depend on the customer, market, deployment, contracts, providers, and operating procedures.
Relaya Video
Remote touchpoints remain attached to patient context.
Relaya Pay
Payment workflows stay inside the journey.
Connected journey
Patients do not experience your clinic in modules.
They call, ask questions, book, reschedule, pay, complete forms, attend video touchpoints, receive follow-ups, and return for care. Relaya makes the clinic present across that entire journey.
See your patient journey mappedPatient memory
Every interaction should make the next patient moment better.
Relaya turns front-office activity into patient continuity, recovery signals, and clinician-ready context.
Chair Brief
Generated before the patient walks in
Preference
Uses WhatsApp and prefers morning appointments.
Concern
Asked about sensitivity after last restorative visit.
Financial context
Requested payment options before committing.
Next action
Discuss crown follow-up and confirm payment preference.
Built to be configured around the clinic.
Implementation is staged through discovery, configuration, shadow validation, controlled activation, and measured expansion.
Plan an evaluation