Relaya Video
Dental Video Consultations That Stay Connected to Patient Context
Remote consultations, follow-ups, and triage that integrate with your scheduling, patient records, and communication workflows. Not a standalone video tool — a connected part of how your practice operates.
Why video
Not every patient interaction needs a chair.
Dental practices fill their schedules with appointments that could be handled remotely — post-op checks, treatment discussions, orthodontic progress reviews, and anxious patient introductions. Video consultations free chair time for patients who actually need to be in the room.
Unlike generic video platforms (Zoom, Teams), Relaya Video is purpose-built for dental workflows. The consultation connects to the patient's record, the clinician sees context before the call, and follow-up actions trigger automatically after it ends.
Capabilities
Video built for clinical workflows.
Browser-based video calls
WebRTC-powered video that works in any modern browser. No app download required for patients. One click from the SMS or email link and they are in the consultation. Works on mobile, tablet, and desktop.
Virtual waiting room
Patients join a branded waiting room until the clinician is ready. The clinician sees who is waiting, how long they have been there, and their appointment context — before admitting them.
Recording consent management
Explicit consent is collected before any recording begins. Consent records are stored alongside the recording. Configurable per market to comply with local data protection requirements.
Session notes & follow-up
Clinicians add notes during or after the call. Notes attach to the patient record automatically. Follow-up actions — booking a physical visit, sending information, or scheduling a review — trigger from the session.
End-to-end encryption
All video streams are encrypted in transit. Recordings are encrypted at rest. Access controls ensure only authorised team members can view session recordings. Full audit trail of who accessed what.
Adaptive quality
Video quality adjusts automatically to connection speed. Patients on mobile data still get a usable consultation. Audio is prioritised over video when bandwidth is limited — because hearing the clinician matters more than seeing them in 4K.
Use cases
When to use dental video consultations.
Pre-treatment consultations
Discuss treatment options, answer questions, and set expectations before the patient comes in. Reduces chair time spent on explanations and helps patients arrive prepared.
Post-operative follow-ups
Check healing progress without requiring a physical visit. Patients show the area on camera, clinicians assess and advise. Saves appointment slots for patients who need in-person care.
Emergency triage
Assess urgency visually before committing an emergency slot. Is it truly urgent or can it wait until Monday? Video lets you make that call without bringing the patient in.
Second opinions
Patients seeking a second opinion can consult remotely before committing to travel. Specialists can review cases from patients outside their immediate geography.
Orthodontic check-ins
Regular progress reviews for aligner patients that do not require physical adjustment. Patients show their progress on camera. Clinicians confirm tracking or flag concerns.
Anxious patient preparation
For patients with dental anxiety, a video call before their first physical visit builds familiarity with the clinician and practice environment. Lower the barrier before they walk through the door.
0
App downloads required
E2E
Encrypted video & audio
8
Markets supported
Video connected to the patient journey.
Every video consultation links to scheduling, patient memory, and communication workflows. The clinician has context before the call. The patient gets follow-up after.
Free your chairs for patients who need them.
Relaya Video gives your practice a remote consultation channel that connects to everything else — scheduling, records, communication, and follow-up. Purpose-built for dental, not repurposed from corporate meetings.
See Relaya Video in action