For hospitals

Take OPD notes off your doctors’ hands.

The Clinical Scribe runs in a neurology hospital OPD every day. Doctors dictate the way they speak and sign a printed prescription on the hospital’s letterhead.

Talk to us Book a demo

Dictated in English, Hindi and every Indian regional language. Illustration, synthetic patient data.

Dictation · English, Hindi and every Indian regional language

Fever since three days, सिर में दर्द भी है। Paracetamol 650, three times a day after food, five days. Pantoprazole 40 सुबह खाली पेट, fourteen days. पाणी भरपूर प्यायला सांगा. Review after one week.

Sample Clinic

General Medicine OPD

Sample Doctor
23 Sep 2026

Sample Patient34 y · FOPD-0001

C/o: Fever for 3 days, headache.

Medicines
Medicine	Dose	When	Duration
Tab. Paracetamol 650 mg	1-1-1	After food	5 days
Tab. Pantoprazole 40 mg	1-0-0	Before breakfast	14 days

Patient instruction: पैंटोप्राज़ोल: सुबह खाली पेट, नाश्ते से आधा घंटा पहले।

Advice: Drink plenty of fluids. Review after 1 week.

Signed by the doctor

Illustration of Relaya's printed output on a sample letterhead. Synthetic patient data.

Live today

OPD Clinical Scribe
Dictation in English, Hindi and every Indian regional language. Draft note and prescription. The doctor signs.
Your letterhead
The hospital’s own layout, with patient instructions in Devanagari.

Wards, OT and discharge

Our team sets up each module with yours, on site.

Admissions and bed board
OT scheduling with a digital WHO surgical safety checklist
Discharge summaries
Lab and imaging orders from the visit
Paediatric growth charts and immunisation records
Registers that support NABH accreditation work

What we do not offer

Emergency department triage, oncology dose calculation and labour-ward modules. NABH accreditation is given to the hospital. Relaya provides registers that support that work.

How we set it up

01We start in one OPD with a few doctors.
02We set up your letterhead and your formulary with you.
03We visit or call in the first weeks, and fix what gets in the way.
04You decide whether to widen it.

Data and security

Patient data is hosted in India. Every record view and change is logged. ISO 27001 certification not held: information security management following ISO 27001 principles. Certification in progress.

Security and privacy

For hospital and group buyers

What your review committee will ask, answered here.

Hospitals buy with a committee: the medical director, IT, finance and the person who runs the front office. Here is what each of them usually asks, and what Relaya does today.

Many departments, one patient record
Each department keeps its own doctors, rooms and appointment types. The patient keeps one record.
- Calendars per doctor and per room, with appointment types and slot lengths set for each department.
- OPD notes with the Clinical Scribe, in daily use today. Admissions and the bed board, OT scheduling with a digital WHO surgical safety checklist and discharge summaries are offered on the same patient record and are not yet in daily use; we set them up with your team one unit at a time.
- Specialty templates for the departments you run. We refine them with the doctors who use them.
- Staff see what their role allows. Every record view and change is logged: who, what and when.
More than one location
Run every branch from one account, with one patient record across branches.
- More than one branch on one account is part of the Enterprise plan.
- Reports filter by doctor, date and location, and export.
- Hospital groups and practices with 5 or more locations get a custom quote.
Pricing
The security review
The answers your IT team will look for first.
- Patient data is hosted in India.
- Data is encrypted in transit, and key personal fields are encrypted at rest.
- Every record view and change is logged, and staff see what their role allows.
- ISO 27001 certification not held: information security management following ISO 27001 principles. Certification in progress.
- Our Data Processing Agreement is published. A list of the service providers that process data for us is available on request.
- Found a security issue? Tell us what you found and how to reproduce it. We will reply and keep you informed.
Security and privacy
Integrations
Every connection is listed one by one, with its real status.
- A REST API for appointments and patients, with signed webhooks, on the Enterprise plan.
- A FHIR R4 API for Patient, Appointment, AllergyIntolerance, Immunization and more over REST. There are no certified EHR connections.
- ABDM (ABHA): create, link and verify ABHA, and share records. Integration in progress.
- Practice systems syncing patients and appointments: DrKlick (write-back paused), Dentally, Open Dental and Doctolib.
- Payments by UPI and card through Razorpay. WhatsApp confirmations and two-way messages.
- Radiology image viewing is not offered.
All integrations
Support and service levels
We respond within 60 minutes.
- Every clinic gets a personal account manager, a team of 3 engineers and an AI agent.
- Enterprise customers have a named contact at Relaya for setup and support.
- Our team sets up each hospital module with yours, on site.
- Our service level agreement is published. Enterprise customers may negotiate custom SLA terms.
Service level agreement
Buying Relaya
Start small, prove it in your OPD, then widen it.
- Start in one OPD with a few doctors. We set up your letterhead and your formulary with you.
- Enterprise is priced for one organisation. Hospital groups get a custom quote.
- Patient bills and GST invoices, with CGST and SGST or IGST, come from the same record.
- Refund terms for enterprise clients are set out in your signed contract.
- Moving from another system? Send us your patient list as a spreadsheet and we will import it with you. You can export it at any time.
Moving your data

Questions from hospital buyers

Do we have to replace our HMS to start?

No. Start with the Clinical Scribe in one OPD. Your IT team can use the FHIR R4 API, and on Enterprise the REST API with signed webhooks, to exchange patients and appointments. There are no ready-made HMS connectors.

Where is our patient data stored?

Patient data is hosted in India. Data is encrypted in transit, and key personal fields are encrypted at rest.

Can each department keep its own templates?

Yes. Each department uses the specialty templates it needs, and we refine them with its doctors.

What happens after we sign?

We start in one OPD with a few doctors, set up your letterhead and formulary, and visit or call in the first weeks to fix what gets in the way. You decide whether to widen it.

How fast is support?

We respond within 60 minutes. Enterprise customers also have a named contact at Relaya.

Start in one OPD.

A few doctors, your letterhead, your formulary. You decide whether to widen it.

Talk to us Book a demo

Take OPD notes off your doctors’ hands.

Live today

OPD Clinical Scribe

Your letterhead

Wards, OT and discharge

What we do not offer

How we set it up

Data and security

What your review committee will ask, answered here.

Many departments, one patient record

More than one location

The security review

Integrations

Support and service levels

Buying Relaya

Questions from hospital buyers

Start in one OPD.

Live today

OPD Clinical Scribe

Your letterhead

Wards, OT and discharge

What we do not offer

How we set it up

Data and security

What your review committee will ask, answered here.

Many departments, one patient record

More than one location

The security review

Integrations

Support and service levels

Buying Relaya

Questions from hospital buyers

Start in one OPD.