Refund Policy
Last updated: 1 July 2025
Free Trial
Relaya offers a 14-day free trial with full platform access. No payment information is required to start your trial. If you choose not to subscribe after the trial period, your account will be deactivated and trial data deleted within 30 days.
Monthly Subscriptions
Monthly subscriptions may be cancelled at any time. Upon cancellation, you retain access until the end of your current billing period. We do not provide pro-rated refunds for partial months. If you cancel within the first 7 days of your initial paid subscription, you are eligible for a full refund.
Annual Subscriptions
Annual subscriptions may be refunded within 30 days of purchase if the Service does not meet your clinical needs. After 30 days, you may cancel at any time but will not receive a refund for the remaining period. You retain access until the end of your paid term.
Enterprise Plans
Enterprise and custom plans are governed by individual service agreements. Refund terms for enterprise clients are specified in your signed contract. Contact your account manager for details.
Service Credits
If Relaya fails to meet the uptime commitments specified in our SLA, you may be eligible for service credits rather than monetary refunds. Credits are applied automatically to your next billing cycle.
How to Request a Refund
To request a refund, email billing@relaya.one with your account details and reason for the request. Refund requests are processed within 7 to 10 business days. Approved refunds are returned to the original payment method via Razorpay.
Exceptions
Refunds are not available for accounts terminated due to Terms of Service or Acceptable Use Policy violations. Add-on purchases (additional storage, premium integrations) are non-refundable once activated.
Billing questions? Contact billing@relaya.one