Refund Policy

Outside India, Practice Starter is free forever and every paid plan starts with a 5-day trial: add a card, and autopay begins after 5 days. There, Practice Starter has no time limit. In India, every plan, Practice Starter included, is billed from the first day, by credit card, debit card or UPI; annual plans above ₹15,000 are paid by card or a net-banking eMandate.

Monthly subscriptions may be cancelled at any time. Upon cancellation, you retain access until the end of your current billing period. We do not provide pro-rated refunds for partial months. If you cancel within the first 7 days of your initial paid subscription, you are eligible for a full refund.

Annual subscriptions may be refunded within 30 days of purchase if the Service does not meet your clinical needs. After 30 days, you may cancel at any time but will not receive a refund for the remaining period. You retain access until the end of your paid term.

Enterprise and custom plans are governed by individual service agreements. Refund terms for enterprise clients are specified in your signed contract. Contact your account manager for details.

To request a refund, email billing@relaya.one with your account details and reason for the request. Refund requests are processed within 7 to 10 business days. Approved refunds are returned to the original payment method via Razorpay.

Refunds are not available for accounts terminated due to Terms of Service or Acceptable Use Policy violations. Add-on purchases (additional storage, premium integrations) are non-refundable once activated.