Workflow Automation
9 Automated Workflows. Zero Manual Follow-Up.
Missed call recovery, cancellation fill, after-hours triage - all handled automatically. Your front office stops chasing and starts treating.
Core workflows
Every scenario covered. Every action tracked.
Step 01
Missed call recovery
AI detects a missed call, sends a recovery message via the patient's preferred channel, and tracks whether they respond or book.
Step 02
Cancellation waitlist fill
A slot opens up - Relaya instantly offers it to the next patient on the waitlist and auto-books on acceptance. Zero staff involvement.
Step 03
After-hours emergency
Patient calls after hours with an emergency. AI detects urgency and immediately escalates to your on-call clinician.
Step 04
Recall reactivation
Overdue patient identified. Multi-channel outreach begins. On "YES" response, auto-booking triggers with no staff touchpoint.
Reliability
Workflows that never drop the ball.
Human-in-the-loop
Approval gates where staff must decide before an action proceeds. AI handles everything up to the decision point, then waits for human sign-off.
Dead letter queue
Failed actions retry automatically with exponential backoff. After max retries, they escalate to staff with full context. Nothing gets silently dropped.
Configure per-practice
Enable or disable each workflow independently. Customize thresholds, timing windows, and escalation paths per practice location.
Durable execution
No workflow gets lost, even if the server restarts mid-action. State is persisted at every step. Workflows resume exactly where they left off.
9
Automated workflows
0
Manual follow-ups required
99.9%
Workflow completion rate
Automate your front-office workflows.
Every missed call recovered. Every cancellation filled. Every recall sent. Your staff focuses on patients in the chair, not chasing the ones who aren't.
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