Smart Waitlist
Fill every cancellation automatically.
Cancellations are inevitable. Empty chairs are not. Relaya's smart waitlist detects gaps the moment they appear, contacts the right patients, and fills the slot — often before your team even notices.
How it works
Detect. Rank. Offer. Filled.
Step 01
Cancellation detected
A patient cancels or reschedules, creating a gap in the schedule. Relaya detects it within seconds.
Step 02
Rank waitlist candidates
Patients on the waitlist are ranked by availability match, appointment type, travel time, and urgency.
Step 03
Offer the slot
Top candidates receive an instant SMS or WhatsApp with a one-tap booking link. First to confirm gets it.
Step 04
Slot filled, confirmed
Patient confirms in seconds. Reminders start automatically. The gap that would have cost you revenue is now filled.
Results
Cancellations become opportunities.
Fill 12+ slots per week
The average practice using smart waitlist fills 12 cancellation slots per week that would otherwise sit empty.
Filled in under 5 minutes
From cancellation to confirmed replacement — the entire process happens faster than your team could make one phone call.
Patients love the priority
Waitlisted patients feel valued when they get early access to slots. It builds loyalty and satisfaction.
Zero staff involvement
No manual phone calls, no checking who's available, no back-and-forth. The system handles everything end to end.
12+
Slots filled per week from waitlist
<5min
Average time from cancel to filled
£4,200
Monthly revenue protected
Waitlist Activity
Live — Thursday 2:14 PM
Gap detected
Dr. Singh — Thursday 3:30pm (crown prep, 45min) cancelled by Sarah M.
Candidates ranked
8 patients matched. Top 3 contacted via SMS.
Accepted
James T. confirmed in 47 seconds via one-tap link.
Complete
Slot filled. Confirmation sent. Reminder sequence active.
Real-time filling
From cancelled to filled in seconds.
The old way: notice a gap, check the waitlist, call 5 people, leave voicemails, wait. The Relaya way: gap detected, best match contacted, slot filled — before you finish your coffee.
Every empty chair is lost revenue.
Stop losing money to cancellations. Let Relaya fill your gaps automatically, so every chair is productive every hour.
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