Patient cancels at 2 PM. By 2:01, someone else has that slot.
Cancellation hits your system. Three waitlisted patients get a WhatsApp. First one to tap "confirm" wins the slot. Your receptionist didn't even look up from the desk.
80%
Cancelled slots get filled again
90 sec
Average time from cancel to rebooked
0
Phone calls your staff makes
Every empty slot costs you ₹1,500.
The waitlist fills those slots before you even notice they opened.
Cancellation to rebook in seconds
Watch the waitlist fill a cancelled slot automatically. This replays on loop.
Smart Waitlist
Dr. Meena Sharma - Tuesday
Cancellation detected
Tue 2:00 PM - Rahul Mehta cancelled
Waitlist Queue
Priya Sharma
Waiting 2 days
Anita Desai
Waiting 1 day
Vikram Kumar
Waiting 4 hours
Slot filled
Patient confirmed via WhatsApp in 47 seconds
How it works
Patients join the waitlist
During booking, if their preferred slot is taken, they can join the waitlist with one tap. They pick acceptable days and times.
Cancellation triggers instant match
Someone cancels. The system checks who on the waitlist matches that slot by priority: urgency, wait time, schedule compatibility.
WhatsApp goes out in seconds
Top 3 matches get a message: "A slot just opened: Tue 2:00 PM with Dr. Sharma. Tap Confirm to book it." First to confirm wins.
Slot fills, everyone else notified
Winner gets a confirmation. Others get "slot was taken, you're still #2 on the list." No confusion, no double-booking.
What this actually means for you
- That 4 PM cancellation on a Tuesday? Used to be dead revenue. Now it's a filled slot 80% of the time.
- Patients who needed earlier dates get seen sooner. They notice. They tell their friends.
- Your receptionist used to spend 20 minutes calling through the waitlist for one slot. Now it's instant.
- Works alongside your existing scheduling. Nothing to rip out or replace.
- You decide the rules: who gets priority, how many get notified, how long they have to respond.
Every cancellation becomes somebody else's appointment.
Runs in the background. You just see fuller days.