After-Hours AI
Your AI never sleeps.
40% of patient calls come outside business hours. Without after-hours coverage, those patients call your competitor instead. Relaya answers every call, books appointments, detects emergencies, and delivers a morning digest before your team arrives.
How it works
Every call handled. Every emergency caught.
Step 01
Intelligent call routing
After-hours calls are answered by Relaya's AI voice agent with full context about your practice, services, and scheduling rules.
Step 02
Emergency detection
AI identifies genuine emergencies and routes them to your on-call number. Non-urgent queries are handled, booked, or queued.
Step 03
Bookings and answers
Patients get answers to common questions, book appointments, request callbacks, or leave detailed messages — all without waiting until morning.
Step 04
Morning digest
Your team starts the day with a complete summary: calls handled, appointments booked, messages requiring follow-up, and emergencies escalated.
Capabilities
More than a voicemail. A presence.
Full AI voice reception
Natural conversation, not a voicemail tree. Patients speak to an AI that understands dental queries and your specific practice context.
Emergency escalation
Trauma, severe pain, post-surgical complications — real emergencies reach your on-call clinician immediately. Everything else is handled.
Complete morning briefing
Every after-hours interaction summarised with caller intent, outcome, and any required follow-up. Your team never starts blind.
Instant appointment booking
Patients calling after hours can book their next available slot immediately. No need to call back during business hours.
40%
Of calls come after hours
100%
Calls answered, zero missed
<30s
Average time to answer
Morning Digest
Tuesday, 8:45 AM
Calls handled
12 after-hours calls answered between 6pm–8am
Appointments booked
4 new appointments scheduled for this week
Emergency escalated
1 post-extraction bleeding — routed to Dr. Patel at 11:23pm
Follow-up needed
2 patients requested callbacks about treatment plans
Start informed
Your team walks in knowing everything.
No listening to 20 voicemails. No missed callbacks. No emergency that slipped through. Every after-hours interaction is summarised, categorised, and ready for action.
Never miss another after-hours patient.
Your competitors send patients to voicemail. You answer, book, and follow up — automatically, around the clock.
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