₹3.2 lakh outstanding. 47 patients owe you money. Your receptionist hates making those calls.
Awkward phone calls asking for money. Patients who avoid your calls. Balances that grow silently for months. Relaya sends polite, automated payment reminders via WhatsApp with a one-tap UPI link. Patients pay in seconds. No awkward conversations needed.
The collection problem nobody talks about
Patient finishes treatment. Says "I will pay next time." You smile and let them go because confrontation is uncomfortable. Next time becomes next month. Next month becomes never. Your accounts receivable grows silently. By the time someone calls, the patient either does not pick up, gets defensive, or has genuinely forgotten. The longer you wait, the less likely you will ever collect.
₹2-5L
average outstanding balance for a 3-doctor clinic
40%
of balances over 60 days are never collected
3-5 hrs
staff time per week on payment follow-ups
How automated collection works
WhatsApp message with payment link
"Hi [Name], you have a balance of ₹2,500 from your visit on 15 Jan. Pay securely here: [UPI link]." Patient taps. Opens GPay/PhonePe. Pays in 10 seconds. No phone call. No awkwardness. No confrontation.
Escalating reminders on your schedule
Day 3: first gentle reminder. Day 7: second reminder. Day 14: firmer tone. Day 30: final notice before flagging as overdue. You set the intervals and messaging. The system executes consistently for every single outstanding balance.
Deposit collection before appointments
Expensive procedure booked? Send a deposit request 48 hours before. "Please pay ₹5,000 deposit to confirm your implant appointment on Thursday." Reduces no-shows and secures commitment before you block that chair time.
Multiple payment options in one link
UPI (GPay, PhonePe, Paytm), net banking, credit card, debit card. Patient chooses their preferred method. Instant confirmation sent to both patient and clinic. No chasing. No "I already paid" disputes.
Real-time dashboard shows who owes what
Total outstanding: ₹X. Overdue 30+ days: Y patients. Collected this week: ₹Z. Payment rate: 78%. Everything visible. No spreadsheets. No guesswork about your cash flow.
Results in the first 60 days
60%
of outstanding balances collected
3 hrs
staff time saved per week
78%
patients pay within first reminder
"We had ₹4.7 lakh outstanding when we started. Within 45 days, ₹2.8 lakh was collected without a single phone call from our staff. Patients preferred paying via the WhatsApp link over coming to the clinic to pay. Some even thanked us for the reminder. It was easier for everyone."
Dr. Gautam Patel
Gautam Home Dental, Surat
Common questions
Will patients find automated payment reminders rude or pushy?
The messages are polite, brief, and professional. Most patients actually prefer a WhatsApp message with a payment link over being called and asked for money over the phone. It is less confrontational for them too. The tone is customizable: you decide how your clinic sounds.
What if a patient disputes the amount or says they already paid?
The message includes a "Question about this bill?" option that routes to your billing team. If they claim they paid, your team can check the records and resolve it. The system also auto-marks balances as settled the moment payment is received via the link, preventing duplicate reminders.
Is the payment link secure? What about patient data?
Payment links use Razorpay's PCI-DSS compliant infrastructure. No card details are stored by Relaya. The link shows only the amount and a reference number. Patient health information is never included in payment messages. Everything is encrypted in transit and at rest.
₹4.7 lakh outstanding. ₹2.8 lakh collected. Zero phone calls made.
Patients pay. Staff relax. Cash flow improves.