Phone rang 4 times during that last consultation. Your receptionist was busy. Those patients called someone else.
AI answers every single call. Instantly. Even when 5 come in at once. Books the appointment, answers the question, or routes to the right person. Nobody gets voicemail.
The invisible leak
Your receptionist is checking in a patient. Phone rings. She can't pick up. Rings again. Still busy. Third call. By the time she is free, those callers have already Googled the next clinic on the list. 68% of patients who get no answer will not try again. They are gone. You never even knew they called.
30%
of calls go unanswered during busy hours
68%
will not call back. They call your competitor.
₹2L+
in potential revenue lost every month
What changes with Relaya
Every call answered in under 2 seconds
Does not matter if 1 patient calls or 8 call simultaneously. AI handles all of them at once. Zero busy signals. Zero voicemail. Zero patients lost to competitors.
New patient wants to book? Done in 30 seconds.
"I would like to see a dentist this week." AI finds a slot, confirms the time, sends WhatsApp receipt. That patient is now yours, not your competitor's.
Complex stuff goes to humans with full context
Patient has a complicated insurance question? AI transfers to your admin, but passes along everything already discussed. No repeating. No starting over. Staff picks up where AI left off.
You see every call that came in
Dashboard: 47 calls today. 38 resolved by AI. 6 transferred to staff. 3 were emergencies routed to doctor. Every one logged with transcript and outcome.
After-hours calls captured, not lost
Patient calls at 9pm. Old world: voicemail they never leave. New world: AI books them for tomorrow morning. You wake up with an extra patient on the schedule.
Results clinics see in 30 days
0
missed calls per day
₹2.4L
monthly revenue recovered
100%
of callers get help immediately
"We installed call tracking before Relaya and discovered we were missing 14 calls per day during peak hours. 14 potential patients, gone. In the first week after switching on the AI, missed calls went to zero. Literally zero. Our monthly bookings went up by 40+ patients just from answering the phone."
Dr. Gautam Mehta
Gautam Home Clinic, Ahmedabad
Common questions
What happens if a patient wants to speak to a human?
The AI transfers them immediately. But it passes along the full context: who the patient is, what they called about, and what has been discussed so far. Your staff picks up with complete information. No "can you repeat your name and date of birth?" The patient does not start over.
Does the AI replace our receptionist or work alongside them?
Alongside. The AI handles the calls your receptionist cannot get to: overflow during busy times, after-hours, lunch breaks, and simultaneous calls. Your receptionist handles in-person patients and complex queries. Together they cover 100% of demand without hiring additional staff.
How do we know the AI is not losing patients or making errors?
Every call is logged with a full transcript and outcome (booked, transferred, information provided, or call-back scheduled). You can review any call in the dashboard. The system also flags unusual patterns: calls that ended abruptly, patients who seemed confused, or queries it could not resolve. Full visibility, always.
Every ring. Every patient. Every time.
Calls answered. Patients captured. Revenue protected.