We are here to help.
Our support team includes people who have worked in clinics. We understand the urgency of healthcare workflows and respond accordingly.
Get in Touch
Our fastest support channel. Message us and get a response from a real person within 15 minutes during business hours.
Response time: under 15 minutes
Message us on WhatsAppFor detailed inquiries, feature requests, and non-urgent issues. We respond to every email.
Response time: under 2 hours
support@relaya.oneIn-App Chat
Available inside the Relaya dashboard. Click the support icon in the bottom-right corner of any page.
Available when logged in
Open DashboardSelf-Service Resources
Getting Started Guide
Set up your account, add patients, and configure your first appointment slots.
API Documentation
Integrate Relaya with your existing systems using our REST API.
Implementation Guide
Step-by-step walkthrough from signup to going live with Voice AI.
Migration Guide
Move from Practo, Clinicia, or any other system without losing data.
FAQs
Answers to common questions about billing, features, and setup.
System Status
Real-time uptime monitoring and incident history for all Relaya services.
Office Hours
WhatsApp and in-app chat are monitored during office hours. Emails are answered within 2 hours during business days.
Emergency Support
For production issues affecting patient care, appointment bookings, or data access, we offer a priority response line.
Critical issues receive a response within 15 minutes, regardless of time.
Contact emergency supportSystem Status
Check real-time uptime, incident history, and scheduled maintenance for all Relaya services.
View system status