The AI Receptionist for UK Healthcare
Handles 200+ simultaneous calls during the 8am rush. Reduces DNAs by 40% with intelligent reminder sequences. UK GDPR and DCB0129 compliant. All data processed in UK data centres.
UK Regulatory Compliance
UK GDPR and DPA 2018
Full compliance with UK General Data Protection Regulation. Lawful basis tracking, data subject access requests, automated breach notification, and regular DPIAs conducted.
NHS Digital Standards
DCB0129 clinical safety compliance. NHS login integration ready. Compatible with NHS Spine and PDS for patient verification. SNOMED CT coding supported.
CQC Ready
Audit trails and governance features designed to support Care Quality Commission inspection requirements for dental and GP practices. Evidence of patient access and communication quality.
UK GDPR compliant. DCB0129 certified. NHS Spine compatible.
Trusted by dental groups across England, Scotland, and Wales
UK Payment Methods
GoCardless (Direct Debit)
Stripe UK
Open Banking
Apple Pay / Google Pay
Collect NHS band charges, private treatment deposits, and dental plan monthly payments automatically. Patients pay via secure link sent by SMS or WhatsApp. No card machine dependency.
Multilingual for Modern Britain
Serve every patient in their preferred language. Relaya detects the caller's language automatically and responds naturally. No awkward menu prompts. Particularly strong in Polish, Urdu, and Arabic, reflecting the UK's largest non-English speaking communities.
Built for UK Practice Challenges
Tame the 8am Rush
Handle hundreds of simultaneous calls when the phone lines open. No more engaged tones, no more frustrated patients switching practices. Every caller gets through immediately.
Reduce DNAs by 40%
Intelligent reminder sequences via SMS and WhatsApp. Automatic rebooking of cancelled slots to keep your book full. Serial DNAs get extra attention with voice confirmation calls.
NHS + Private Dual Support
Seamlessly manage NHS and private patient pathways. Different scheduling rules, band charge collection, and payment flows for each. One system that understands both worlds.
UK Data Residency
All data processed and stored in UK data centres (London). No transatlantic transfers. Full sovereignty over your patient information. ICO registration supported.
"Our DNA rate was 12% and climbing. We tried SMS reminders from our PMS but the rate barely moved. Relaya sends WhatsApp confirmations with a one-tap response, then follows up with a call if unconfirmed. DNA rate dropped to 5% in 6 weeks. That is 15 extra appointment slots per week we are actually filling."
Dr. James Whitfield
Whitfield Medical Group, Manchester
The 8am phone rush is costing you patients
Every GP and dental practice in the UK knows the pattern: phones open at 8am, 40 patients try to call simultaneously, 35 get an engaged tone. Five get through. The rest call back, try later, or simply switch to the practice down the road that answers. This is not a staffing problem you can hire your way out of. No human receptionist can handle 40 simultaneous calls.
40+
simultaneous calls at 8am
0
engaged tones with Relaya
100%
calls answered instantly
Questions from UK practices
Does it work with NHS dental contracts and UDA management?
Yes. The system understands NHS banding (Band 1, 2, 3) and can explain charges to patients. For practices managing UDA targets, it helps optimise appointment types and scheduling to maximise contract delivery. Private treatment is handled on a separate pathway with different pricing communication.
Can it integrate with our existing dental software (SOE, R4, Dentally)?
Relaya integrates with the major UK dental PMS systems including Software of Excellence (EXACT), Carestream R4, Dentally, and iSmile. Appointments sync bi-directionally. Patient records stay in your existing system with Relaya handling the communication and booking layer on top.
How much does it cost in GBP? Are there setup fees?
Practice management is free forever. Voice AI reception starts at a monthly fee with no setup costs, no long-term contract, and cancel-anytime terms. Pricing is per-practice, not per-dentist, making it economical for group practices. Contact us for GBP pricing specific to your practice size.
Ready to Transform Your Practice?
See Relaya handle calls in English, Polish, or Urdu, live on a 15-minute demo.