AI Reception for UAE Premium Healthcare
From Dubai Marina dental clinics to Abu Dhabi polyclinics. Relaya speaks Arabic and English fluently, handles insurance pre-authorization automatically, and delivers the premium patient experience your clinic is known for.
UAE Regulatory Compliance
DHA Licensed
Compliant with Dubai Health Authority data protection requirements. Patient consent management, e-Claims integration, and health information exchange standards met.
DOH Abu Dhabi Compatible
Department of Health Abu Dhabi standards compliance. HAAD code integration, Malaffi health information exchange ready, and Thiqa insurance workflow support.
UAE Data Protection
Full compliance with UAE Federal Decree-Law No. 45 of 2021 on personal data protection. Data residency in UAE with Dubai and Abu Dhabi hosting options.
Premium healthcare deserves premium patient communication
Serving clinics across Dubai, Abu Dhabi, Sharjah, and the Northern Emirates
UAE Payment Methods
Insurance e-Claims
Tabby / Tamara (BNPL)
Apple Pay / Samsung Pay
Bank Transfer (IBAN)
Automated insurance eligibility verification during booking. Co-pay calculated and collected via payment link. Seamless integration with Daman, NAS, AXA, Oman Insurance, and all major UAE insurers. Buy-now-pay-later options for cosmetic procedures.
Arabic-First, Globally Fluent
The UAE is uniquely diverse. Your patient base includes Emirati nationals, South Asian residents, Western expats, and visitors from across the globe. Relaya handles Arabic dialects, South Asian languages, and European languages seamlessly, matching your diverse patient mix.
Designed for UAE Healthcare
Insurance-First Workflow
Verify insurance coverage before booking. Check network status, remaining benefits, and co-pay amounts during the initial patient call. Patients know their out-of-pocket before arriving.
VIP Patient Handling
Recognize and prioritize high-value patients automatically. Custom greetings, preferred doctor routing, and concierge-level scheduling for premium clinics and repeat cosmetic clients.
WhatsApp + SMS Combined
Reach patients on their preferred channel. WhatsApp for residents, SMS for tourists and visitors. Bilingual messaging in Arabic and English by default, with other languages on demand.
Multi-Branch Management
One AI receptionist across all your locations. Route patients to the nearest branch in Dubai, Abu Dhabi, or Sharjah. Manage doctor availability across clinics with unified reporting.
Google and Yelp Reviews
In Dubai's competitive healthcare market, online reputation is everything. Automatically request reviews from satisfied patients. Climb Google Maps rankings in your area.
Medical Tourism Support
Handle inquiries from international patients planning procedures in UAE. Provide treatment information, coordinate with concierge services, and manage follow-up across time zones.
"We run a 12-dentist practice in Dubai Healthcare City. Insurance verification used to take our front desk 8-10 minutes per patient. Relaya verifies coverage during the booking call itself. By the time the patient arrives, we know their network status, co-pay, and remaining benefits. It saves us 3 hours of admin time daily."
Dr. Ahmad Al-Rashid
Gulf Dental Centre, Dubai Healthcare City
Questions from UAE clinics
How does insurance verification work during a phone call?
When a patient calls to book, the AI collects their Emirates ID or insurance card number. It queries the insurer's system in real-time to check: active status, network inclusion for your clinic, remaining annual benefits, and the expected co-pay. The patient is informed before confirming the appointment. No surprises at the reception desk.
Does it handle both Arabic and English seamlessly within the same call?
Yes. Many UAE residents code-switch between Arabic and English mid-conversation. The AI handles this naturally, responding in whichever language the patient prefers or switching when they do. It also handles Gulf Arabic specifically, not just Modern Standard Arabic, so it sounds natural to Emirati patients.
What about DHA e-Claims integration?
Relaya integrates with the DHA e-Claims system for Dubai-licensed facilities. Prior authorization requests can be initiated during booking for procedures that require it. Claim status tracking is available for your admin team. For Abu Dhabi facilities, HAAD/DOH Shafana integration is supported.
Pricing for UAE Clinics
Practice management is free. Voice AI is priced per-practice with enterprise options for multi-branch groups. Contact us for AED pricing tailored to your clinic size and patient volume.
Get a custom quoteElevate Your Patient Experience
See Relaya handle calls in Arabic and English, with insurance verification built in. Live 15-minute demo.