France Market
Relaya pour les Cabinets Dentaires Français
Intégration Doctolib. Sécu + Mutuelle. Voix AI en français.
Le Marché
44,000 dental practices. Doctolib is universal. AI is not.
44,000 cabinets dentaires
France has one of Europe's largest dental markets with 44,000 practices. Most operate independently with 1-3 practitioners.
Julie & JULiA dominate PMS
Julie (by CGM) holds ~60% of the French dental PMS market. JULiA, Logos, and Visiodent share the rest. Relaya works alongside them.
Doctolib is everywhere
95%+ of French dental practices use Doctolib for patient booking. Relaya integrates with Doctolib to sync appointments bidirectionally.
AI adoption is nascent
French dental practices are tech-comfortable (Doctolib proved that) but have no AI operations layer. The market is wide open.
Complex billing landscape
Sécurité Sociale + Mutuelle creates unique billing complexity. Relaya understands which procedures are remboursés and at what rate.
High patient expectations
French patients expect responsive communication, clear pricing, and minimal administrative friction. Relaya delivers all three.
Intégration Doctolib
Sync appointments bidirectionally with Doctolib.
Doctolib handles patient discovery and booking. Relaya handles everything that happens before and after the appointment. Together, they create a complete patient journey.
Bidirectional appointment sync
Appointments booked on Doctolib appear in Relaya instantly. Cancellations, reschedules, and confirmations sync both ways.
Post-booking workflows
Doctolib books the appointment. Relaya sends preparation instructions, collects medical history, reminds about documents, and follows up after.
Cancellation recovery
When a patient cancels on Doctolib, Relaya activates recovery workflows - waitlist fill, rebooking outreach, and slot optimization.
Beyond booking
Doctolib is a booking platform. Relaya is a practice operations system. They complement each other - neither replaces the other.
Sécu + Mutuelle
Understands French healthcare billing natively.
French dental billing is uniquely complex. Relaya's AI understands the difference between actes remboursés, dépassements d'honoraires, and prothèses à reste à charge zéro.
Sécu base rate awareness
Relaya knows base reimbursement rates for common dental procedures. When patients ask 'combien ça coûte?', the AI provides accurate estimates including Sécu coverage.
Mutuelle tier understanding
Different mutuelles cover different percentages. Relaya helps patients understand their out-of-pocket based on their coverage level.
Devis and entente préalable
For procedures requiring prior agreement (entente préalable), Relaya reminds the practice to prepare devis and tracks approval timelines.
Tiers payant management
Track which patients have tiers payant (direct billing) set up with their mutuelle, reducing payment friction at the practice.
100% Santé
Knows which procedures are covered at 100%.
The 100% Santé reform (RAC 0) guarantees zero out-of-pocket for certain dental prostheses. Relaya's AI knows the paniers and can explain coverage to patients accurately.
Panier 100% Santé
Knows which crowns, bridges, and dentures fall under the RAC 0 basket - and communicates this clearly to patients asking about costs.
Panier à tarifs maîtrisés
Understands the intermediate tier with capped fees. Helps patients weigh options between fully-covered and premium alternatives.
Panier libre
For premium prosthetics with free pricing, Relaya presents the practice's devis alongside Sécu and mutuelle reimbursement estimates.
Patient education
When patients ask about 'le reste à charge', Relaya explains the three-tier system in plain French - not administrative jargon.
Treatment plan context
Integrates 100% Santé knowledge into treatment plan discussions. Helps patients make informed decisions about coverage vs. aesthetics.
Always current
100% Santé rates and basket definitions update regularly. Relaya stays current with the latest UNCAM conventions.
Voix AI
French voice AI with appropriate terminology.
Relaya's voice AI speaks proper French - not translated English. It uses the terminology your patients and staff expect.
Natural French accent
Metropolitan French pronunciation with natural intonation. Not a robotic translation - a genuine francophone voice that patients trust.
Dental terminology
'Cabinet dentaire', 'rendez-vous', 'détartrage', 'couronne', 'bridge' - the AI uses terms patients actually use, not medical Latin.
Formal register (vouvoiement)
Relaya uses 'vous' by default - appropriate for healthcare. The formality level matches French patient expectations perfectly.
Cultural communication norms
Understands French communication patterns: proper greetings ('Bonjour'), polite closings, and the expectation of personal attention.
Urgences
SAMU (15), 112 - always correct.
In emergency situations, Relaya provides the correct French emergency numbers and never attempts to handle what requires immediate medical attention.
SAMU (15)
For medical emergencies, Relaya directs patients to call 15 (SAMU) immediately. No delays, no triage attempts.
European 112
The pan-European emergency number is always provided as an alternative, especially for non-French speakers.
SOS Médecins
For urgent but non-emergency situations outside practice hours, Relaya can suggest SOS Médecins as an intermediary resource.
Garde dentaire
Relaya knows about the système de garde (on-call duty) and can direct patients to the dentiste de garde when appropriate.
Never overreaches
Pain symptoms, swelling, bleeding - Relaya escalates immediately to human staff or emergency services. Zero clinical judgment attempted.
Multilingual emergency
For international patients, emergency instructions are available in English, Spanish, and Arabic alongside French.
RGPD / GDPR
Full compliance. HDS-aware architecture.
French healthcare data is subject to RGPD (GDPR) and specific HDS (Hébergement de Données de Santé) requirements. Relaya's architecture is designed with these constraints from the ground up.
RGPD compliance
Data minimization, purpose limitation, right to erasure, data portability - all RGPD principles are built into Relaya's data handling.
HDS-aware hosting
Health data hosting in France requires HDS certification. Relaya's infrastructure is designed around HDS-compliant hosting providers.
CNIL-ready documentation
DPO documentation, record of processing activities (registre des traitements), and impact assessments are maintained and available.
Patient consent workflows
Explicit consent collection, granular consent management, and easy withdrawal - as French patients expect and RGPD demands.
Calendrier
French holidays 2025-2027. All national + regional.
Relaya's scheduling intelligence accounts for all French public holidays, bridge days (ponts), and regional variations. No more manual calendar updates.
11 jours fériés nationaux
New Year, Easter Monday, Labour Day, Victory Day, Ascension, Whit Monday, Bastille Day, Assumption, All Saints', Armistice, Christmas - all pre-loaded.
Pont management
When a holiday falls on Thursday or Tuesday, Relaya accounts for the likely pont (bridge day). Scheduling adjusts automatically.
Alsace-Moselle specifics
Good Friday and St. Stephen's Day (Dec 26) are additional holidays in Alsace-Moselle. Relaya knows your region.
School holiday awareness
Zone A, B, C school holidays affect patient availability. Relaya factors this into scheduling suggestions and recall timing.
Vacation period handling
August closures, Christmas breaks, Toussaint week - Relaya manages patient communication around practice vacation periods.
Automatic year-over-year
Holiday dates for 2025, 2026, and 2027 are pre-loaded. Moving holidays (Easter, Ascension) are calculated correctly each year.
Commencer
Contactez-nous pour une démo.
Découvrez comment Relaya peut transformer la gestion de votre cabinet dentaire. Démonstration personnalisée, sans engagement.