AI Reception for Australian Practices
From bustling Sydney CBD clinics to regional Queensland practices. Relaya handles your patient calls, Medicare claims, and appointment scheduling around the clock. Built for the Australian healthcare staffing crisis.
Australian Compliance
Privacy Act and APPs
Full compliance with the Australian Privacy Principles. Transparent data handling, consent management, and breach notification protocols. Annual privacy impact assessments included.
My Health Records Act
Compatible with the My Health Record system. Patient data handling follows ADHA guidelines for digital health interoperability. FHIR R4 standard supported.
AHPRA Standards
Communication standards aligned with AHPRA advertising guidelines. No clinical claims in patient messaging. Proper disclaimers and patient-first messaging throughout.
From Perth to Brisbane, one AI receptionist covers all 3 time zones
Australian-hosted, Australian-compliant, Australian-accented
Australian Payment Methods
HICAPS Integration
Medicare Claiming
Stripe Australia
Afterpay / Zip Pay
Automated gap payment collection, Medicare bulk-billing support, and health fund claiming. Patients pay their out-of-pocket instantly via secure payment link. DVA claiming supported for veteran patients.
Multicultural Australia
Australia is one of the most multicultural nations on earth. Relaya speaks your patients' language, from Mandarin in Box Hill to Arabic in Lakemba to Vietnamese in Cabramatta. Auto-detection means no awkward language menus.
Built for Australian Practice Challenges
Handle the Staffing Crisis
Dental receptionists are nearly impossible to hire and expensive to retain. Relaya handles calls and bookings 24/7 so your existing team focuses on in-practice patient care. No more scrambling when staff call in sick.
Time Zone Coverage
From Perth (AWST) to Brisbane (AEST), 3 time zones, one AI receptionist. Answers calls during lunch, after hours, on public holidays, and across state boundaries seamlessly.
Google Reviews on Autopilot
Automatically request reviews after positive experiences. Climb local Google Maps rankings and attract new patients from nearby suburbs. In competitive dental markets, reviews are everything.
Australian Data Hosting
All patient data stored in Australian data centres (Sydney). No overseas transfers. Full compliance with data sovereignty requirements and My Health Records Act obligations.
"Finding reception staff in regional Queensland is nearly impossible. We advertised for 3 months with no suitable applicants. Relaya now handles our phone overflow during busy periods and all after-hours calls. Our DNAs dropped by 35% from the reminder system alone. The ROI was obvious within the first fortnight."
Dr. Sarah Mitchell
Whitfield Medical and Dental, Cairns
Questions from Australian practices
Does the AI integrate with our existing practice management software?
Relaya integrates with major Australian PMS platforms including D4W, Dental4Windows, Exact, Best Practice, and Medical Director. Appointments booked by the AI sync directly to your existing software. No double-handling, no manual entry.
How does Medicare and health fund claiming work?
The AI collects Medicare and health fund details during booking. For practices using HICAPS or Tyro Health, gap payments are calculated and collected automatically via payment link after the appointment. Bulk-billing practices can have Medicare claims lodged same-day. The system knows which items are covered and what the gap will be.
What does the AI sound like? Will patients know it is not human?
The AI uses a natural Australian English accent. It is transparent about being an AI assistant for your practice. Most patients appreciate the instant answer and efficient booking over waiting on hold. Practices report over 90% positive patient feedback about the experience.
Popular with Australian practices
Join Leading Australian Practices
See Relaya in action: handling calls, booking patients, and collecting payments. 15-minute live demo.