Relaya + WhatsApp
Patient gets a WhatsApp message 24 hours before their appointment. It has two buttons: Confirm or Reschedule. They tap Confirm. Your schedule is locked. No phone call needed. No receptionist time spent.
LiveWhat actually happens
Appointment booked → reminder goes out 24h before with Confirm/Reschedule buttons. Patient taps. Done.
Patient replies to a message? It lands in your Relaya inbox. Staff sees it. Responds from there. Patient sees it in WhatsApp.
Recall campaigns: select patients who haven't visited in 6 months, send a "time for your checkup" message in one click.
Prescriptions and reports get sent as PDF attachments inside WhatsApp. Patient has it forever in their chat history.
Templates are pre-approved by Meta. your messages get delivered instantly, no spam folder, 98% open rate.
Multiple staff can respond. Messages route to the right person based on department or topic.
How it works
1
Verify number
Your clinic's phone number gets registered with WhatsApp Business API through Relaya. Takes about 10 minutes plus Meta verification.
2
Set templates
Pick from pre-built templates (appointment reminder, follow-up, payment link) or write your own. Meta approves them in 1-2 days.
3
It runs itself
Reminders go out automatically based on your schedule. Patient replies come into your inbox. You respond when you want.
Ready to engage on WhatsApp?
98% open rates. The channel your patients actually check.