It is 9pm. Patient is in pain. They call you. Voicemail. They call the ER instead.
35% of patient calls happen outside clinic hours. Evenings, weekends, public holidays. Every one of those calls is a patient choosing between your clinic and whoever answers first. The AI answers first. Always.
The after-hours reality
Your clinic closes at 8pm. Between 8pm and 9am, plus weekends and holidays, patients still get sick, still need appointments, still want to know your timings. They call. They get a recorded message. They hang up. Some call back next morning. Most don't. They search "clinic near me open now" and book somewhere else. You lose them forever because you were asleep.
35%
of all patient calls happen after hours
70%
of after-hours callers don't leave voicemail
8-12
potential patients lost every week
What happens after hours with Relaya
9pm caller books for tomorrow morning
Patient calls at night. AI answers immediately. "We open at 9am tomorrow. I can book you for 9:15am or 10:30am. Which works?" They pick a time. Appointment confirmed. You wake up with an extra patient.
Genuine emergencies get routed correctly
Chest pain? Severe bleeding? Difficulty breathing? The AI recognizes emergency symptoms and directs the patient to call emergency services immediately while offering to book a follow-up for the next day.
Weekend inquiries turn into Monday bookings
Saturday afternoon: "Does the doctor do root canals?" AI answers the question and books a Monday consultation. Without this, that patient would have searched competitors on Sunday evening.
Your personal phone stays silent
No more patients calling your personal number at 11pm. No more being woken up for non-emergencies. The AI handles everything. You get a morning summary of what happened overnight.
Public holiday coverage without paying overtime
Diwali, Christmas, Eid, long weekends. Patients still call. AI works every single day of the year. Same quality, same speed, zero overtime pay. Patients never hear "we are closed, try again Monday."
What after-hours coverage delivers
8-12
extra patients/week from after-hours calls
24/7
coverage without night-shift staff
0
calls to your personal number
"I am a solo practitioner. Patients used to call my personal phone at all hours. I would answer because what if it was serious? It never was. Since Relaya took over after-hours calls, I actually rest. The AI books patients for the next day. I wake up with 3-4 extra appointments I would have otherwise lost."
Dr. Suresh Nair
Sharma Ortho Clinic, Kochi
Common questions
What if a patient has a genuine medical emergency after hours?
The AI is trained to identify emergency symptoms. If a patient describes chest pain, severe bleeding, difficulty breathing, or other emergency indicators, the AI immediately directs them to call emergency services (108/102) and does not attempt to book an appointment. It can also alert you via SMS if you want to be notified of emergency calls.
Can the AI only book appointments or can it answer questions too?
Both. Common after-hours questions include: "What are your timings?" "Do you accept my insurance?" "How much is a cleaning?" "Where are you located?" The AI answers all of these from your configured information. For questions it cannot answer, it tells the patient someone will call back during business hours and logs the query for your team.
How does it know what appointment slots are available tomorrow?
The AI is connected to your live calendar. It sees real-time availability, so when it books a 9:15am slot at midnight, that slot is genuinely available. If your schedule changes (emergency case added, doctor running late), the AI always offers current, accurate availability.
Your clinic sleeps. Your phone does not have to.
24/7 coverage. Zero overtime. Every patient answered.