Your clinic has 23 Google reviews. The one across the road has 187. Guess who gets the new patient.
Patients check Google reviews before booking. The clinic with more reviews and higher ratings wins. Period. Relaya asks happy patients for reviews at the perfect moment, so your reputation builds itself while you focus on patient care.
Why reviews matter more than ever
84% of patients trust online reviews as much as personal recommendations. When someone Googles "dentist near me," Google shows them a map with ratings. The clinic with 4.8 stars and 200 reviews gets clicked. The clinic with 4.2 stars and 15 reviews gets scrolled past. Your clinical skill is irrelevant if nobody finds you.
84%
trust online reviews as much as friends
3x
more clicks for 4.5+ star clinics on Google Maps
2%
of patients leave reviews unprompted
How Relaya builds your reputation on autopilot
Asks at the right moment
2 hours after appointment: "How was your visit with Dr. Sharma today?" Patient responds positively. Immediate follow-up: "Would you mind sharing that on Google? Here is the link." The timing is everything. Ask too early and they have not reflected. Ask too late and they have forgotten.
Only asks happy patients
First question is a satisfaction check: "How was your experience? Rate 1-5." Patients who rate 4-5 get the Google link. Patients who rate 1-3 get routed to your internal feedback form so you can resolve the issue privately. Bad reviews prevented before they happen.
One-tap review via WhatsApp
Patient taps the link in WhatsApp. Google review page opens pre-loaded. They write 2 sentences and hit submit. Total effort: 30 seconds. The friction is so low that 40-50% of happy patients actually follow through.
Consistent flow, not bursts
Google's algorithm favors steady review flow over sudden spikes. Relaya sends requests after every appointment, creating a natural, steady stream of reviews that Google rewards with higher visibility.
Negative feedback caught privately
Unhappy patients get a private channel: "We are sorry your experience was not great. Can you tell us what happened?" You get notified immediately. You can reach out, apologize, fix the issue. They never post publicly because you addressed it first.
Typical results in 90 days
4-8x
more reviews per month
4.7+
average star rating maintained
25%
increase in Google Maps clicks
"We had 34 Google reviews when we started. Three months later, we have 142. Our Google Maps listing now appears above 4 other clinics in our area. New patient calls from Google searches went up 40%. We did nothing except turn on the review request feature."
Dr. Priya Sharma
Sharma Eye Centre, Pune
Common questions
Is it against Google's policies to ask patients for reviews?
No. Google explicitly allows businesses to ask customers for reviews. What is not allowed is incentivizing reviews (offering discounts for reviews), review gating (only showing the link to happy customers while suppressing unhappy ones in a deceptive way), or buying fake reviews. Relaya asks all patients for feedback first, then offers the Google link to those who are happy. This is fully compliant.
What if a patient leaves a negative review anyway?
It happens. But with the pre-screening system, most unhappy patients are caught privately first. For the occasional negative review that does appear, you get an instant notification so you can respond professionally and promptly. A thoughtful owner response to a negative review actually builds trust with future patients reading it.
Will patients find the review requests annoying?
The message is brief, friendly, and sent once. If they do not respond, there is no follow-up or nagging. It is one WhatsApp message, 2 hours after their visit, when the experience is fresh. Most patients appreciate being asked. It makes them feel valued. Response rates are typically 40-50% for the satisfaction question.
187 reviews in 90 days. It starts with turning this on.
Your reputation builds itself. Patients find you. Revenue grows.