Mrs. Joshi cancelled her 3 PM. You have 12 patients who wanted that exact slot last week. Nobody called them.
Cancellation happens. System checks the waitlist. Three patients who match get a WhatsApp: "A 3 PM slot opened today. Want it?" First to confirm gets it. Under 90 seconds, total.
Start freeThe empty slot waste
Patient cancels 4 hours before their appointment. Your receptionist is too busy to call through the waitlist. Or there is no waitlist. just a vague memory that "someone asked about a Thursday slot last week." Slot stays empty. Doctor earns nothing. Patient who wanted that slot will wait another 2 weeks.
3-5
cancellations per day on average
Nobody
has time to manually work the waitlist
₹4,500
average daily revenue lost to unfilled cancellations
How Relaya fills cancelled slots
Cancellation triggers instant outreach
The moment a slot opens, the system checks who on the waitlist matches: right doctor, right time preference, right urgency level. Top 3 get a WhatsApp.
First to confirm wins
"A 3:00 PM slot opened with Dr. Gupta today. Would you like it? Tap Confirm or Pass." First patient to tap Confirm gets the slot. Others get "Already filled, you're still on the waitlist."
90 seconds from cancellation to rebooked
Cancel at 11:00 AM. Messages go out at 11:00:05. Patient confirms at 11:01:12. Slot filled. Total staff involvement: zero.
Patients add themselves to the waitlist
No available slots for next week? Patient sees: "Join waitlist for an earlier opening." They join. When something opens, they're first to know. No calling to check daily.
80%
of cancelled slots refilled automatically
90 sec
average time from cancel to rebooked
₹90K+
monthly revenue saved from filled cancellations
Cancellation doesn't mean empty chair anymore.
90 seconds to fill. Zero staff effort. Revenue protected.
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