Dr. Patel told her to come back in 6 months. It's been 11 months. She forgot. You forgot to remind her.
Every patient with a recall interval gets reminded automatically. 6-month dental cleaning. Quarterly diabetes check. Annual eye exam. The system knows the schedule better than anyone at your front desk.
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The follow-up gap
Doctor says "come back in 3 months." Patient says "sure." Neither writes it down. Three months pass. Then six. Then the patient shows up a year later with a condition that should have been caught 9 months ago. It's not their fault. It's not yours. Nobody was tracking it.
40%
of patients miss their scheduled follow-up
Nobody
is tracking who's overdue across 2,000 patients
₹60K+
monthly revenue from missed recall visits
How Relaya recalls patients automatically
Recall intervals set per treatment type
Cleaning: 6 months. HbA1c check: 3 months. Annual eye exam: 12 months. Set once per procedure type. System calculates each patient's recall date automatically.
WhatsApp message goes out when they're due
"Hi Ankit, it's been 6 months since your last dental scaling. Time to schedule your next one. Book here: [link]." Specific. Personal. With a booking link.
Follow-up if they ignore the first message
Day 1: reminder. Day 7: second nudge with different wording. Day 14: final message. If they book at any point, done. No pestering.
You see who's overdue at a glance
Dashboard: 47 patients overdue for recall this week. 32 already messaged. 15 rebooked. 6 need second reminder. All managed without your staff doing anything.
Results clinics see in 90 days
35%
of recalled patients rebook in a week
₹60K+
monthly revenue from recall visits
Zero
staff time on recall outreach
Patients forget. The system doesn't.
Set recall intervals once. Revenue comes back on autopilot.
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