180 patients visited once and never came back. You spent money acquiring them. They're just sitting in your database.
Automated WhatsApp sequences that wake up dormant patients. Personal. Timed to their last visit. One clinic recovered 42 patients from a single campaign. Cost: the investment in WhatsApp credits.
Start freeThe silent exodus
Patients don't send a breakup text. They just stop coming. Life gets busy. They forget. They find someone closer. By the time you notice, it's been 8 months. They've moved on. But they didn't leave because they were unhappy. They left because nobody reminded them to come back.
30%
of patients go inactive within 12 months
the investment
average cost to acquire each of them
the investment
spent trying to bring them back (until now)
How Relaya brings them back
Personalized messages based on their last visit
"Hi Rahul, it's been 7 months since your last check-up with Dr. Sharma. Would you like to schedule a follow-up?" Not a generic blast. A message that shows you remember them.
Escalating sequence over 2 weeks
Day 1: friendly reminder. Day 7: different angle ("your annual blood work is overdue"). Day 14: last message. If they book at any point, the sequence stops.
One-tap booking right in the message
Button in the WhatsApp message: "Book now." Opens slots directly. Patient picks a time. Confirmed. Done in 20 seconds without leaving the chat.
Track exactly which patients came back and why
This campaign brought back 42 patients. Those 42 generated the investment in consultation revenue. Campaign cost: the investment Clear ROI, no guessing.
25%
of dormant patients rebook
140x
ROI on campaign spend
Week 1
results visible immediately
You already paid to acquire them. Now get them back for the investment each.
Automated recovery. Personal messages. Real bookings.
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