Your admin called Star Health. Waited 18 minutes on hold. Got a "yes, covered." That was one patient. Fourteen more to go.
Relaya checks coverage the moment someone books. Instant. No phone calls to insurers. No hold music. No surprises at the billing counter.
Start freeThe verification bottleneck
Patient arrives. Admin asks for insurance card. Calls the insurer. Sits on hold. Gets transferred. Reads out the policy number. Gets told "that procedure requires pre-authorization." Meanwhile the patient has been waiting 25 minutes and the doctor's schedule is backed up. Or worse: you skip verification, treat the patient, and discover the claim gets denied three weeks later.
20 min
average hold time per verification call
12%
of claims denied due to eligibility gaps
3h/day
your admin spends on insurance phone calls
What Relaya does instead
Coverage checked when they book, not when they arrive
Patient enters policy number during online booking. System verifies instantly. If there's a problem, you know 3 days before the appointment, not 3 minutes before.
Pre-auth requirements flagged early
Procedure needs pre-authorization? Alert goes to your admin 48 hours before the visit. Paperwork submitted in advance. No day-of surprises.
Patient knows their co-pay before showing up
"Your insurance covers this visit. Your co-pay will be ₹500." In the confirmation message. No billing counter arguments.
All major Indian insurers connected
Star Health, ICICI Lombard, HDFC Ergo, Bajaj Allianz, and more. One screen shows coverage status for all your insured patients.
90%
fewer claim denials from eligibility issues
3h
of admin time saved daily
₹0
surprise patient bills
No more hold music. No more denied claims.
Verification happens before the patient arrives. Automatically.
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