Go live in 48 hours.
Here is exactly how.
No IT team required. No months of onboarding. From signup to your first AI-answered patient call in two days.
Your Timeline
A structured process with clear milestones. Most clinics are fully live within a week.
Setup
Account, data, configuration
AI Training
Voice AI learns your clinic
Go Live
Soft launch, then full
Optimize
Fine-tune and expand
Setup (Day 1)
Create your Relaya account
5 minSign up, verify your phone number, and choose your plan.
Add clinic details
10 minClinic name, address, specialties, operating hours, and staff members.
Import patient list
15 minUpload a CSV export from your current system or add patients manually.
Configure appointment slots
10 minSet consultation types, durations, and availability for each doctor.
Voice AI Training (Day 2-3)
We train the AI on your clinic information
Clinic name, services, doctors, timings, and common patient queries are configured into the Voice AI model.
Test calls with your team
Your staff makes test calls to hear how the AI responds. Adjustments are made in real time.
Configure call forwarding
Set up your existing phone number to forward to the Relaya Voice AI line. No number change needed.
Go Live (Day 3-5)
Soft launch: AI handles after-hours first
Evenings, weekends, and holidays are handled by AI. Your staff stays primary during business hours.
Full launch: AI primary, human backup
AI takes all incoming calls. Complex or emotional situations are transferred to your receptionist.
Monitor and adjust
Review call logs, booking accuracy, and patient feedback. We fine-tune together.
Support During Implementation
You are never alone in this process. Here is what you get from Day 1.
Dedicated Implementation Manager
A single point of contact who knows your clinic, your workflow, and your goals. Available throughout the process.
WhatsApp Support Group
A private group with your implementation manager and our technical team. Ask questions, share feedback, get answers in minutes.
Daily Check-ins (First Week)
A quick 10-minute call every day for the first week to make sure everything is running smoothly and address any issues immediately.
Data Migration Assistance
If you are coming from another system, we handle the data export and import. No patient records left behind.
Frequently Asked Questions
What if I already have patient data in another system?
We support CSV imports from Practo, Clinicia, and most PMS platforms. We also offer a white-glove migration service where our team handles the export and import for you.
Do patients need to download an app?
No. Patients interact via phone calls and WhatsApp. Nothing to install.
Can I keep my existing phone number?
Yes. We use call forwarding from your existing number to the Relaya AI line. Patients see the same number they always have.
What happens if the AI cannot handle a query?
The call is transferred to your staff immediately. You set the escalation rules: specific question types, VIP patients, or any scenario you define.
Is training required for my staff?
Minimal. The dashboard is straightforward. We do a 30-minute walkthrough on Day 1 and are available for questions anytime after.
What if I want to go slower than 48 hours?
That is completely fine. The 48-hour timeline is for clinics that want to move fast. You can take a week or more if you prefer a gradual rollout.
Ready to get started?
Schedule an implementation call and we will have you live within the week.