Voice AI
AI Voice Receptionist for Dental Practices
Every call answered. Every appointment booked. Every emergency routed. The AI dental receptionist that handles your entire phone operation — inbound and outbound — across 10 languages, 24 hours a day.
How it works
From ring to resolution in one call.
Most dental practices lose 30-40% of inbound calls to hold times, voicemail, and after-hours gaps. Relaya's voice AI eliminates that loss entirely — answering every call and completing the patient's request before they hang up.
Step 01
Patient calls your practice
Every inbound call is answered instantly — no hold music, no voicemail, no missed opportunities. The AI receptionist picks up within the first ring, regardless of time or day.
Step 02
AI understands intent
Natural language processing identifies why the patient is calling — booking, rescheduling, urgent inquiry, or general question. The AI handles the conversation naturally, not like a phone tree.
Step 03
Action is taken
Appointments are booked directly into your PMS. Recalls are confirmed. Urgent matters are escalated to the right team member. Every call results in a completed action, not a message.
Step 04
Staff gets the summary
Every call generates a structured summary — who called, why, what was resolved, and what needs follow-up. Your team starts the day informed, not catching up on voicemails.
Capabilities
Everything your front desk does. Without the hold music.
24/7 call coverage
No more missed calls during lunch, after hours, or weekends. The AI receptionist handles every call at any hour — including bank holidays — with the same quality as your best front-desk staff.
Direct appointment booking
Patients book, reschedule, and cancel appointments through natural conversation. The AI checks real-time availability in your PMS, respects provider preferences, and confirms the booking before hanging up.
Outbound calling
Automated recall campaigns, appointment confirmations, and follow-up calls that sound natural. The AI calls patients on your behalf for reminders, no-show follow-ups, and reactivation outreach.
10-language support
English, Hindi, Urdu, Polish, Arabic, French, Spanish, Gujarati, Tamil, and Bengali. Patients speak in their preferred language and the AI responds naturally — not with awkward translations.
Emergency routing
Deterministic safety detection identifies medical emergencies, self-harm indicators, and safeguarding concerns across all 10 supported languages. Immediate escalation to staff — no AI decision-making on critical safety.
Patient identification
The AI recognises returning patients from their phone number, verifies identity through security questions when needed, and pulls their context before proceeding. No "can you spell your surname again?"
Call analytics & summaries
Every call is transcribed and summarised. Dashboard shows call volumes, booking rates, common inquiries, peak times, and escalation patterns. Data your team can act on.
Intelligent routing & escalation
Complex queries, complaints, and situations requiring human judgment are routed to the right staff member with full context. The AI knows when to hand off — and provides a briefing when it does.
100%
Calls answered
10
Languages supported
24/7
Coverage including holidays
<3s
Average answer time
Why Relaya
Not another answering service with AI branding.
Most dental AI phone solutions are glorified IVR systems or message-taking services that still require your staff to call patients back. Relaya completes the action on the call itself.
Books into your PMS directly
Not a callback request. The appointment is confirmed and written to Dentally, Open Dental, Exact/SOE, or Doctolib before the call ends.
Handles outbound, not just inbound
Recall campaigns, appointment confirmations, no-show follow-ups, and reactivation calls run automatically. Your team focuses on chairside care.
Deterministic emergency detection
Rules-based safety system — not AI judgment — catches medical emergencies in 10 languages. Zero hallucination risk on critical safety matters.
Context-aware conversations
The AI knows the patient, their history, their preferences, and their outstanding treatment. Conversations feel personal because they are.
Configured to your practice
Your providers, your availability rules, your escalation preferences, your terminology. Not a one-size-fits-all script.
Multi-market compliance
Operates across UK, US, Australia, India, France, Spain, New Zealand, and Ireland with market-appropriate regulatory awareness.
Voice AI connects to everything else.
Relaya's voice AI isn't a standalone tool. Every call feeds into scheduling, patient memory, clinical safety, and your practice's multi-market operations.
Stop losing patients to voicemail.
Every missed call is a missed appointment. Relaya's AI voice receptionist ensures no patient call goes unanswered — whether it's 2pm on a Tuesday or 3am on Christmas Day.
See Relaya Voice AI in action