Patient Intelligence
AI That Remembers Every Patient and Respects Every Boundary
Patient intelligence means knowing who's calling before they speak, understanding their anxiety before they explain it, and having their history ready before the provider walks in — while never crossing clinical safety lines.
Four pillars
Intelligence built on memory, safety, knowledge, and preparation.
Patient Memory
AI that remembers what matters
Every interaction builds a richer picture of the patient. Relaya remembers anxiety levels, communication preferences, family relationships, past concerns, and interaction history — so no patient ever has to repeat themselves.
- Anxiety levels tracked and flagged for sensitive handling
- Communication preferences (time of day, channel, formality level)
- Family connections — knows who books for whom
- Past concerns and questions remembered across sessions
- Interaction history across calls, messages, and bookings
- Automatically surfaces relevant context in every interaction
Clinical Safety
AI that knows its boundaries
Relaya is designed with hard safety boundaries. The AI never provides medical advice, never diagnoses, never recommends treatment. It recognises emergencies and escalates immediately. Clinical decisions stay with clinicians — always.
- Hard boundary: never gives medical advice, diagnosis, or treatment suggestions
- Emergency recognition — identifies urgent symptoms and escalates immediately
- Allergies and medical conditions flagged in every patient interaction
- Escalation protocols route clinical questions to appropriate staff
- Audit trail of every AI decision for compliance and review
- Configurable safety thresholds per practice and market
Practice Knowledge Base
Answers that improve over time
Every practice has unique FAQ — parking instructions, specific treatment processes, post-op care protocols, pricing structures. Relaya learns these from your team and uses them to answer patient questions accurately, consistently, and instantly.
- Practice-specific FAQ that AI uses to answer patient questions
- Learns from staff corrections — gets smarter with every interaction
- Handles pricing queries, preparation instructions, and logistics
- Post-operative care information delivered proactively
- Multi-language support for practices serving diverse communities
- Version controlled — see what changed and when
Chair Brief
Providers prepared before every patient
Before each appointment, the provider receives an AI-generated summary: who this patient is, their history, their concerns, what happened last time, and anything flagged for attention. No more walking in blind.
- AI-generated patient summary delivered before each appointment
- Last visit notes, outstanding treatment, and patient concerns
- Anxiety flags and communication preferences highlighted
- Recent interactions (calls, messages) summarised for context
- Outstanding payments or insurance issues flagged
- Delivered to provider's preferred channel (app, email, or screen)
Clinical safety in practice
AI that knows when to step back.
Every patient interaction has potential clinical implications. Relaya is built with explicit safety boundaries — here's how it handles sensitive situations.
Scenario
Patient asks: "Is this pain normal after extraction?"
How Relaya responds
Relaya acknowledges the concern, provides standard post-op expectations from the practice knowledge base, and offers to connect them with the clinical team for specific assessment.
Scenario
Patient reports: "Heavy bleeding that won't stop"
How Relaya responds
Emergency protocol activates. Patient receives immediate first-aid guidance (bite on gauze, apply pressure) and the on-call clinician is alerted within seconds.
Scenario
Patient asks: "Should I take antibiotics?"
How Relaya responds
Relaya declines to provide medication advice, explains that clinical decisions require professional assessment, and offers to book an urgent consultation.
Chair Brief
Never walk into an appointment blind.
The Chair Brief is an AI-generated patient summary delivered to the provider before every appointment. Everything they need to know — in 30 seconds of reading.
Patients notice when their dentist remembers them. The Chair Brief makes that effortless — transforming every visit from transactional to personal.
Chair Brief
Sarah M. — 10:30am Hygiene
Anxiety
Moderate — prefers explanation before each step
Last visit
6 months ago — routine hygiene, no issues
Note
Asked about whitening options last time — interested but hesitant on cost
Recent contact
Called Tuesday re: sensitivity in lower left — advised to mention today
Flag
Prefers morning appointments. Gets anxious if running late.
100%
Interactions remembered
0
Medical advice given
<30s
Chair Brief read time
∞
Patient context depth
Patient Intelligence powers the entire system.
Every Relaya feature draws on patient intelligence — voice AI uses memory for context, scheduling respects preferences, and campaigns target based on history.
Every patient remembered. Every boundary respected.
Patient Intelligence transforms your practice from transactional to personal — where AI handles the memory and preparation, and clinicians handle the care.
Start free trial