Multi-Market
One Platform. Eight Markets. Every Patient Feels Local.
Relaya serves dental practices across UK, US, Australia, India, France, Spain, New Zealand, and Ireland — with localized compliance, currency, insurance support, and PMS integrations from a single codebase. Deploy anywhere without rebuilding.
Supported markets
Eight countries, fully localized.
Each market gets its own compliance framework, PMS integrations, currency, insurance support, and localized AI voice. Not translated — truly adapted to how dental practices operate in each country.
United Kingdom
Compliance
GDPR, CQC, NHS Digital
PMS
Dentally, SOE, Exact
Currency
GBP (£)
Insurance
NHS, Denplan, private
United States
Compliance
HIPAA, state regulations
PMS
Open Dental, Dentrix, Eaglesoft
Currency
USD ($)
Insurance
Delta Dental, Cigna, Aetna
Australia
Compliance
Privacy Act, AHPRA
PMS
Dental4Windows, Exact
Currency
AUD ($)
Insurance
HBF, Bupa, Medibank
India
Compliance
DPDP Act, IT Act
PMS
Clove, BDS adapters
Currency
INR (₹)
Insurance
Star Health, ICICI Lombard
France
Compliance
GDPR, CNIL, HDS
PMS
Doctolib, Logos_w
Currency
EUR (€)
Insurance
Sécurité sociale, mutuelles
Spain
Compliance
GDPR, LOPD-GDD
PMS
XDentalCloud, Gesden
Currency
EUR (€)
Insurance
Sanitas, Adeslas, DKV
New Zealand
Compliance
Privacy Act 2020, HISO
PMS
Exact, Dental4Windows
Currency
NZD ($)
Insurance
Southern Cross
Ireland
Compliance
GDPR, DPC, HSE
PMS
Dentally, SOE
Currency
EUR (€)
Insurance
PRSI dental, VHI, Laya
True localization
Not just translated. Truly local.
Localization goes deeper than language. Date formats, phone number patterns, dental terminology, emergency protocols, and payment expectations all differ by market. Relaya adapts every touchpoint.
Localized terminology
UK says "surgery", US says "office", India says "clinic". Terminology shifts automatically so patients and staff see language that feels native to their market.
Voice AI per market
British accent for UK patients, American for US, Australian for Australia. The AI voice matches market expectations — patients hear someone who sounds local.
Emergency number routing
Emergency escalation routes to the correct number per country: 999 (UK), 911 (US), 112 (EU), 000 (Australia), 15 (France). Never sends a patient to the wrong emergency service.
Holiday calendars per market
Bank holidays, public holidays, and school terms pre-loaded for every supported market through 2027. No scheduling on closed days, no patient no-shows on holidays.
Local payment processors
Stripe for US/UK/EU, Razorpay for India, market-specific payment rails. Each market gets its preferred processor — no forcing patients through unfamiliar payment flows.
Compliance frameworks
GDPR for UK/EU, HIPAA for US, DPDP for India, Privacy Act for ANZ. Regulatory requirements enforced automatically based on practice location. No manual compliance configuration.
How it works
Market configuration, not market rebuilding.
When a practice onboards, their market selection configures everything automatically. No custom development, no market-specific builds, no per-country pricing tiers for features that should be standard.
- Practice selects their market during onboarding — everything configures automatically
- Compliance rules activate per market (consent flows, data residency, retention policies)
- PMS integration options filter to market-relevant systems only
- Currency, date format, phone format, and terminology adjust instantly
- AI voice accent and language match the selected market
- Insurance and payment integrations enable based on market availability
- Holiday calendar loads for the correct country and region
Market Configuration
Example: UK Practice
Compliance
GDPR + CQC + NHS Digital Standards
PMS
Dentally (connected), SOE (available)
Voice
British English, professional female
Currency
£ GBP — Stripe UK
Insurance
NHS, Denplan, Private — auto-detected
Holidays
England & Wales bank holidays 2025-2027
Emergency
999 → NHS 111 escalation path
8
Markets supported
1
Codebase
5
Compliance frameworks
100%
Local feel, everywhere
For practice groups
Multi-site, multi-market, one dashboard.
Practice groups operating across markets get centralized oversight with per-site localization. Group-level analytics, cross-market patient transfer, and unified billing — while each location operates with fully localized patient-facing interactions.
Centralized management
One admin dashboard for all locations. Group-wide settings with per-site overrides where markets require it.
Cross-market patient transfer
Patients relocating between markets maintain their history and preferences. Records transfer seamlessly between sites.
Per-market compliance isolation
Data residency, consent rules, and retention policies enforce independently per market — even within the same group.
Multi-market works across the platform.
Every Relaya feature adapts to market context — voice AI speaks the right accent, payments process in local currency, compliance enforces per jurisdiction.
Go global from day one.
One deployment. Eight countries. Every patient hears their language, sees their currency, and gets their compliance framework — automatically.
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