Comparison
Relaya vs Practo
vs
Practo is a marketplace that takes a cut of every patient they send you, then shows those patients your competitors. Relaya is practice management software where your patients stay yours.
The core difference
Practo is a patient marketplace that also sells clinic software (Practo Ray). Their incentive is to keep patients on their platform, not yours. Relaya is clinic-side software with AI that keeps your patients in your ecosystem. No marketplace, no commission, no competition on your own profile page.
| Feature | Relaya | Practo |
|---|---|---|
| AI Voice Agent (calls patients) | ||
| Clinical AI Scribe (SOAP notes) | ||
| WhatsApp Business Integration | ||
| Hindi + Regional Language Support | ||
| Patient Marketplace / Listing | ||
| Online Appointment Booking | ||
| UPI / Indian Payment Gateway | ||
| Multi-specialty Templates | ||
| Full Ownership of Patient Data | ||
| No Commission on Consultations | ||
| Automated Follow-up Sequences | ||
| Flat Predictable Monthly Pricing | ||
| After-hours AI Receptionist (24/7) | ||
| Smart Waitlist Management | ||
| Revenue Analytics Dashboard | ||
| ABDM / ABHA Integration |
Pricing Comparison
Practo Ray
From 999/mo
- + Per-appointment fees (can add 1,500-3,000/mo)
- + Marketplace listing charges for visibility
- + Commission on marketplace-sourced bookings
- + SMS and communication charges extra
- + Total cost grows with patient volume
Relaya
Flat monthly fee
- No per-appointment charges
- No commission on any booking
- WhatsApp + Voice AI included
- Unlimited patients, unlimited users
- Same price whether you see 10 or 200 patients/day
Why clinics switch from Practo to Relaya
Patients become Practo's customers, not yours. You pay to acquire a patient. Practo puts three other doctors on the same page. Patient picks whoever has the next slot. With Relaya, your patients see your clinic. Only your clinic. Because they are your patients.
Your phone stops going to voicemail. Receptionist at lunch. Phone rings. On Practo, that patient books someone else. With Relaya, an AI picks up in Hindi or English, books the appointment, done. No human needed. 24/7.
Flat rate. No per-consult fees. Practo's model means the busier you get, the more you pay them. That's backwards. Relaya charges a flat monthly fee. See 10 patients or 200, same price. Your growth should benefit you, not your software vendor.
AI writes your notes while you talk. You finish the consultation. Notes are already done. SOAP format, ready to sign. Practo has nothing like this. They are a marketplace, not a clinical tool.
Made for clinics that want to stay independent. 80% of Indian healthcare is private practice. Practo wants those practices feeding their marketplace. Relaya wants those practices running better on their own terms.
Frequently Asked Questions
Can I migrate my patient data from Practo to Relaya?
Yes. We handle the full migration for you. Patient records, appointment history, and contact details are imported during onboarding. Most clinics are live within 5 business days.
What happens to my Practo reviews and online visibility?
Your Practo profile stays active if you want. Many clinics keep their listing for discovery but use Relaya for operations. Your Google reviews and website remain yours regardless.
Does Relaya charge commission on appointments?
Never. Relaya charges a flat monthly fee. Whether you see 10 or 200 patients, the price stays the same. No per-appointment charges, no commission, no hidden fees.
How does Relaya pricing compare to Practo Ray?
Practo Ray starts at around 999/month but adds per-appointment fees that can reach 1,500-3,000/month for busy clinics. Relaya is a flat monthly fee with no usage charges, making total cost lower for most clinics seeing 20+ patients/day.
Done paying Practo to compete against you?
We import your patient data. You are live in under a week. Your patients stay yours this time.
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