Comparison
Relaya vs Lybrate
vsLybrate is a marketplace where patients find doctors for online consultations. It is lead generation, not practice management. Your patients on Lybrate are Lybrate's patients.
The core difference
Lybrate is a doctor-patient marketplace (like Practo). Doctors list profiles, patients find them, consultations happen on the platform. Your relationship with the patient goes through Lybrate. Relaya is your own practice management system. Patients are yours. Data is yours. The relationship is direct. No middleman.
| Feature | Relaya | Lybrate |
|---|---|---|
| AI Voice Agent (24/7 receptionist) | ||
| Clinical AI Scribe | ||
| Full Practice Management | ||
| Patient Scheduling System | ||
| Billing and Invoicing | ||
| WhatsApp Patient Communication | ||
| Online Consultation (Video) | ||
| Doctor Marketplace / Listing | ||
| Patient Lead Generation | ||
| Health Q&A Platform | ||
| Ownership of Patient Relationships | ||
| No Commission Model | ||
| Multi-doctor Calendar | ||
| Automated Follow-ups | ||
| Revenue Analytics | ||
| After-hours Coverage |
Why clinics choose Relaya over Lybrate
Marketplace patients are rented, not owned. On Lybrate, patients search for "dermatologist near me" and find 10 options. They pick whoever is cheapest or has the next slot. There is no loyalty, no relationship. With Relaya, your existing patients book directly with you. New patients you acquire stay yours permanently.
Lybrate does not run your clinic. It generates online consultation leads. It does not schedule your in-person appointments, manage your multi-doctor calendar, send billing invoices, or answer your phone. Relaya handles all of this.
AI documentation saves 2+ hours daily. Lybrate has no clinical documentation tools. After every consultation (online or offline), you write notes manually. Relaya AI Scribe listens and generates SOAP notes in real time. You just review and sign.
24/7 phone coverage without staff. A patient calls your clinic at 9 PM about tomorrow's appointment. Lybrate cannot help with that. Relaya AI Voice Agent answers in Hindi, confirms the appointment, reschedules if needed, and logs the interaction.
Build your brand, not theirs. Every consultation on Lybrate builds Lybrate's brand. Patients remember "I booked on Lybrate," not your clinic name. With Relaya, every touchpoint reinforces your clinic's identity. WhatsApp messages come from you. Calls are answered as your clinic.
Frequently Asked Questions
Is Lybrate a practice management tool?
No. Lybrate is primarily a doctor-patient marketplace and teleconsultation platform. Doctors list themselves on Lybrate to get patient leads and offer online consultations. It does not manage your in-clinic operations, scheduling, billing, or documentation.
Can I use Lybrate and Relaya together?
Yes. Some doctors use Lybrate for online consultation leads while using Relaya to manage their physical clinic. However, the marketplace model means patients belong to Lybrate, not to you. Relaya helps you build direct patient relationships.
Does Lybrate charge commission?
Lybrate operates on a marketplace model where they facilitate patient-doctor connections. Their revenue comes from premium listings, featured profiles, and consultation facilitation. Relaya charges a flat monthly fee with no commission or per-consultation charges.
What if I want both online consultations and clinic management?
Relaya includes teleconsultation capabilities within the platform. You can do video consultations with your existing patients without a marketplace middleman. Patients book directly with you, consult with you, and remain your patients.
Stop renting patients from marketplaces
Own your patient relationships. Run your clinic on your terms. AI-powered practice management that works for you, not a marketplace.
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