Is the practice management system actually free?

Yes. Scheduling, patient records, billing, analytics, and WhatsApp notifications. Unlimited patients. No credit card. No time limit. We make money from Voice AI, which is optional.

What languages does the AI receptionist speak?

Hindi and English natively, including Hinglish code-switching. The AI handles natural conversation in either language without the patient needing to select anything.

How long does setup take?

The PMS is ready in 5 minutes. Voice AI takes 24-48 hours because we train it on your specific practice, your doctors, your services, your hours.

Do I keep my existing phone number?

Yes. We forward calls from your existing clinic number. Patients dial the same number they always have. The AI answers on your behalf.

What happens when the AI cannot handle something?

It transfers to your staff with full context of the conversation. The AI handles routine calls. Anything complex goes to a human, not to voicemail.

Comparison

Relaya vs HealthPlix

HealthPlix is India's largest EMR, used by 14,000+ doctors for prescriptions and records. But an EMR is not practice management. It does not answer your phone, bill your patients, or fill your schedule.

The core difference

HealthPlix digitizes prescriptions and clinical records. That is valuable, but it is one piece of running a clinic. Relaya is the complete operating system: scheduling, billing, communication, documentation (with AI that writes notes for you), voice AI that answers calls, and WhatsApp automation. HealthPlix gives you a better notepad. Relaya runs your practice.

Feature	Relaya	HealthPlix
AI Voice Agent (24/7 receptionist)
Clinical AI Scribe (auto SOAP notes)
WhatsApp Business Integration
Digital Prescriptions
EMR / Electronic Medical Records
Specialty-specific Templates
Patient Appointment Scheduling
Billing and Invoicing
UPI / Payment Collection
Multi-doctor Practice Management
Automated Follow-up Reminders
After-hours AI Call Handling
Revenue Analytics Dashboard
Smart Waitlist Management
Patient Communication Hub
ABDM / ABHA Integration

Pricing Comparison

HealthPlix

Contact for pricing

Free tier available (basic EMR only)
Paid plans for advanced features
Pricing not publicly listed
EMR and prescriptions focused
No voice AI or scheduling automation

Relaya

Flat monthly fee

All features included at every tier
AI Voice + AI Scribe + Scheduling
Billing, WhatsApp, analytics included
Unlimited patients and users
Transparent pricing, no hidden tiers

Why clinics switch from HealthPlix to Relaya

EMR is one feature, not a product. HealthPlix gives you digital prescriptions and clinical records. You still need separate tools for scheduling, billing, patient communication, and phone management. With Relaya, EMR is included alongside everything else in one platform.

AI writes your notes. You do not. HealthPlix requires you to type or dictate prescriptions manually. Relaya listens to your consultation and generates complete SOAP notes automatically. The difference is 6 minutes per patient vs 30 seconds of review.

Your phone answered in Hindi, 24/7. HealthPlix has no voice capability. When your clinic is closed, calls go to voicemail and patients book elsewhere. Relaya AI picks up every call, books appointments, answers questions, in Hindi or English, at any hour.

WhatsApp reminders reduce no-shows by 45%. HealthPlix does not communicate with patients between visits. Relaya sends automated WhatsApp reminders, follow-up messages, and prescription notifications. Patients actually see these because WhatsApp is where they live.

Revenue visibility you never had. HealthPlix tells you about clinical activity. Relaya shows you revenue per doctor, collection rates, no-show costs, and growth trends. You can finally run your clinic like a business, not just a practice.

Frequently Asked Questions

How is Relaya different from HealthPlix?

HealthPlix is primarily an EMR focused on digital prescriptions and clinical records. Relaya is a complete practice management platform that includes EMR capabilities plus AI voice receptionist, AI clinical scribe, billing, scheduling, WhatsApp communication, and revenue analytics. HealthPlix covers documentation; Relaya covers the entire clinic operation.

Can I migrate from HealthPlix to Relaya?

Yes. We handle the migration of your patient records and clinical data. Our onboarding team ensures continuity of your clinical documentation. Most migrations complete within one week.

Is HealthPlix free?

HealthPlix offers a free tier with basic prescription and EMR features. Advanced features and multi-doctor support require paid plans (contact HealthPlix for current pricing). Relaya has transparent flat monthly pricing that includes all features.

Which is better for a single-doctor clinic?

If you only need digital prescriptions and basic records, HealthPlix free tier works. If you want your phone answered 24/7, notes written automatically, patients reminded via WhatsApp, and billing handled in one place, Relaya delivers significantly more value even for single-doctor practices.

Your EMR should do more than store prescriptions

Schedule. Bill. Communicate. Document. Answer calls. All in one platform, powered by AI, built for Indian clinics.

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