Comparison
Relaya vs Eka Care
vs
Eka Care is a patient app. Patients store their lab reports and health records there. It does not schedule your day, bill your patients, answer your phone, or write your clinical notes.
The core difference
Eka Care is a personal health record (PHR) platform. Its primary user is the patient, not the doctor. Relaya is clinic-side operational software. Its primary user is the clinic staff: doctors, receptionists, and practice managers. These are fundamentally different products solving different problems.
| Feature | Relaya | Eka Care |
|---|---|---|
| AI Voice Agent (24/7 receptionist) | ||
| Clinical AI Scribe (SOAP notes) | ||
| Full Practice Management | ||
| Appointment Scheduling System | ||
| Billing and Invoicing | ||
| WhatsApp Patient Communication | ||
| Multi-doctor Calendar Management | ||
| Patient Health Records (PHR) | ||
| ABDM / ABHA Integration | ||
| Patient-facing Mobile App | ||
| Automated Follow-up Reminders | ||
| Revenue and Practice Analytics | ||
| Digital Prescriptions | ||
| Lab Report Storage | ||
| Smart Waitlist Management | ||
| After-hours AI Coverage |
Why clinics choose Relaya over Eka Care
Different product entirely. Eka Care is patient-facing. It is where patients store their own health records and lab reports. It does not help you schedule 40 appointments a day, generate invoices, or manage 3 doctors' calendars. Relaya does all of that.
Your phone gets answered at 10 PM. Patient calls after hours. AI picks up in Hindi. Confirms their ABHA ID. Books them for tomorrow morning. Eka Care has no voice capability. It is a records vault, not an operational tool.
Billing, invoicing, multi-doctor scheduling, analytics. Eka Care does none of this. They store PDFs. Relaya is the operating system your clinic runs on: from first call to final invoice.
Notes write themselves. You talk to the patient. AI listens. Consultation ends, SOAP note is ready. This saves 2+ hours per day for a busy clinic. Eka Care does not touch clinical documentation on the doctor side.
WhatsApp-first patient communication. Appointment confirmations, follow-up reminders, prescription sharing, lab result notifications. All through WhatsApp, the channel your patients already use. Eka Care relies on in-app notifications that patients often miss.
Frequently Asked Questions
Is Eka Care the same as practice management software?
No. Eka Care is primarily a patient-facing health records app where patients store their own lab reports, prescriptions, and vaccination records. It has some doctor-facing features, but it does not provide full scheduling, billing, multi-doctor management, or AI clinical documentation.
Can I use both Eka Care and Relaya?
Yes. Some clinics keep Eka Care for ABDM/ABHA compliance on the patient side while using Relaya as their operational backend. Relaya also has its own ABDM integration, so both are not required.
Does Relaya support ABDM like Eka Care?
Yes. Relaya integrates with ABDM and supports ABHA ID verification, health record sharing, and compliance requirements. You do not need a separate tool for ABDM compliance.
What does Eka Care do better than Relaya?
Eka Care has a stronger patient-facing mobile app where patients manage their own health records independently. If your primary need is giving patients a personal health vault, Eka Care serves that. If your need is running your clinic efficiently, Relaya is the right tool.
Records storage is not practice management
You need software that runs your clinic, not just stores files. Scheduling. Billing. Voice AI. Documentation. The full stack.
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