Is the practice management system actually free?

Yes. Scheduling, patient records, billing, analytics, and WhatsApp notifications. Unlimited patients. No credit card. No time limit. We make money from Voice AI, which is optional.

What languages does the AI receptionist speak?

Hindi and English natively, including Hinglish code-switching. The AI handles natural conversation in either language without the patient needing to select anything.

How long does setup take?

The PMS is ready in 5 minutes. Voice AI takes 24-48 hours because we train it on your specific practice, your doctors, your services, your hours.

Do I keep my existing phone number?

Yes. We forward calls from your existing clinic number. Patients dial the same number they always have. The AI answers on your behalf.

What happens when the AI cannot handle something?

It transfers to your staff with full context of the conversation. The AI handles routine calls. Anything complex goes to a human, not to voicemail.

Comparison

Relaya vs Cliniko

Cliniko is solid practice management software built for Australian allied health clinics. It works well in that context. But it was never designed for India: no Hindi, no WhatsApp, no UPI, no AI.

The core difference

Cliniko is well-designed practice management for physiotherapy and allied health clinics in English-speaking markets. It handles scheduling, notes, and billing competently. But it lacks AI capabilities (no voice agent, no auto-documentation), has no Indian localization, and requires workarounds for WhatsApp-based patient communication that Indian clinics depend on.

Feature	Relaya	Cliniko
AI Voice Agent (24/7 receptionist)
Clinical AI Scribe
WhatsApp Integration
Hindi + Regional Languages
UPI / Indian Payments
ABDM / ABHA Compliance
Online Booking
Appointment Scheduling
Patient Records / Notes
Invoicing and Payments
Treatment Notes Templates
Multi-practitioner Support
Telehealth / Video Consult
Multi-specialty (beyond allied health)
Automated Patient Follow-ups
Revenue Analytics

Pricing Comparison

Cliniko

From $45 AUD/mo (~2,500 INR)

1 practitioner: $45/mo
2-5 practitioners: $95/mo
6-15 practitioners: $175/mo
No Indian localization
No AI features
No WhatsApp / UPI / Hindi

Relaya

Flat monthly fee

All practitioners included
AI Voice Agent + AI Scribe
WhatsApp, UPI, Hindi native
ABDM compliant
Built for Indian workflows
Multi-specialty support

Why clinics switch from Cliniko to Relaya

Patients expect WhatsApp, not email. Cliniko communicates via email and SMS. In India, patients respond to WhatsApp. They ignore emails. They often do not check SMS. Relaya integrates natively with WhatsApp Business for appointment confirmations, reminders, and follow-ups.

Hindi is not optional. A significant portion of your patients prefer Hindi or their regional language. Cliniko is English-only. Relaya supports Hindi and regional languages across AI voice calls, documentation, and patient communication.

AI eliminates documentation burden. Cliniko requires manual note-taking for every patient. Relaya AI Scribe listens to consultations and generates structured notes automatically. For a physiotherapist seeing 20 patients/day, this saves over an hour of typing.

UPI payments, not Stripe. Cliniko integrates with Stripe for payments. Your Indian patients pay via UPI, Google Pay, or PhonePe. Relaya supports native Indian payment methods that your patients already use daily.

ABDM compliance built in. Indian healthcare is moving toward ABDM/ABHA integration. Cliniko has no awareness of Indian regulatory requirements. Relaya ships ABDM-ready with ABHA ID verification and health record sharing.

Frequently Asked Questions

Is Cliniko available in India?

Cliniko is an Australian company that operates globally in English-speaking markets. While technically accessible from India, it has no localization for Indian workflows: no Hindi, no WhatsApp, no UPI, no ABDM compliance, and no understanding of Indian healthcare regulations.

How does Cliniko pricing compare?

Cliniko starts at $45 AUD/month (approximately 2,500 INR) for 1 practitioner and scales to $95/month for 2-5 practitioners. While affordable, you are paying for software designed for Australian physiotherapy clinics without any Indian localization. Relaya is priced for Indian clinics with full local feature support included.

Who uses Cliniko in India?

Some Indian physiotherapy and allied health clinics use Cliniko because it was purpose-built for physiotherapy workflows. However, these clinics typically work around the lack of WhatsApp, UPI, and Hindi support, which means additional tools and manual processes.

Can I migrate from Cliniko to Relaya?

Yes. Cliniko allows data export. Our team handles the migration of patient records, appointment history, and treatment notes. The transition typically takes less than one week.

Practice management software should understand your market

Hindi. WhatsApp. UPI. ABDM. AI documentation. Built for how Indian clinics actually operate.

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