# Relaya

> Relaya is a clinical operating system for clinics and hospitals, made in India by Vansora Studio Private Limited. It runs the front desk and the paperwork in one system. Relaya drafts. The doctor decides.

## Support
- We respond within 60 minutes.
- Every clinic gets a personal account manager, a team of 3 engineers and an AI agent.

## Trial and billing
- Every plan starts with a 5-day free trial. Add a card or UPI at signup; cancel inside 5 days at no charge.
- Annual billing is 20% off.
- Practice Starter: up to 60 appointments a month and 3 staff.
- Countries without their own price list are billed in US dollars.

## Modules
- Scheduling and booking page (Live): An appointment calendar that follows your rules, and a booking page for patients. https://relaya.one/features/scheduling
  - Does: Calendar per doctor and per room; Online booking page and an embeddable booking widget; Appointment types with their own durations; Rules you set: hours, breaks, slot length.
  - Does not: It does not overbook or move patients on its own.
- Walk-in queue (Live): Token numbers for walk-in patients and a queue screen for your waiting room. https://relaya.one/features/walk-in-queue
  - Does: Token numbers at registration; Waiting-room display; Queue order staff can adjust.
  - Does not: WhatsApp position updates use WhatsApp messaging.
- Relaya Voice (Live): An AI receptionist for your phone line, in Hindi, English and Hinglish. https://relaya.one/voice
  - Does: Answers calls and books, moves or cancels appointments; Passes urgent or clinical calls to your staff; Answers only from information your clinic approves.
  - Does not: It never gives medical advice; It does not make cold outbound calls.
- WhatsApp and patient messages (Live): WhatsApp confirmations and follow-ups, with every patient message in one inbox. https://relaya.one/features/whatsapp
  - Does: WhatsApp confirmations and follow-up messages; One inbox with the full message history per patient; Urgent or clinical messages flagged to your team.
- Task inbox (Live): Callbacks and follow-ups land in one list, with an owner and a due time. https://relaya.one/features/task-inbox
  - Does: Tasks created from calls, messages and payments; Owner, due time and escalation; One list for the whole front desk.
- Clinical Scribe (Live): Dictate the way you speak. Relaya drafts the note and prescription in 4.3s for you to sign. https://relaya.one/scribe
  - Does: Drafts the OPD note and prescription from your dictation; Works with English, Hindi and every Indian regional language in one dictation; Nothing prints until the doctor signs.
  - Does not: You will still review every note; Brand names outside your formulary may need correcting; we set up your formulary with you; It does not check interactions or allergies.
- Patient records (Live): Patient details, visit history, notes and documents in one record. https://relaya.one/features/patient-records
  - Does: Patient register and demographics; Visit history, notes and documents; Structured visit notes and lab or imaging orders; Chair Brief: a one-page summary before each patient, built only from what is on record.
  - Does not: Radiology image viewing is not offered.
- Letterhead printing (Live): Prints on your own letterhead, with patient instructions in Hindi or the patient's regional language. https://relaya.one/features/letterhead-printing
  - Does: Your clinic’s own header and layout; Patient instructions in Devanagari with food timing; Printed only after the doctor signs.
- Relaya Rx (Live): Prescriptions structured and printed on your clinic's letterhead. https://relaya.one/evidence#relaya-rx
  - Does: Research only; see the Evidence page.
  - Does not: Not available to clinics; Makes no safety claim.
- Billing and GST invoices (Live): Patient bills, GST invoices and receipts from the same record. https://relaya.one/features/billing
  - Does: Patient bills, invoices and receipts; GST on your patient invoices, split into CGST and SGST or IGST; Daily and monthly collection reports.
- Payment links (UPI, cards) (Live): Send a UPI or card payment link and see what has been paid. https://relaya.one/features/payments
  - Does: UPI and card payment links; Payment status on the bill; A patient payment page.
  - Does not: Card and UPI processing is done by the payment gateway, Razorpay.
- Inventory and dispensing (Live): Stock, batches and expiry alerts, with dispensing from the prescription. https://relaya.one/features/inventory
  - Does: Stock by batch and expiry; Dispensing linked to prescriptions; Expiry and low-stock alerts.
- Consent and intake forms (Live): Send consent and intake forms by link and collect signatures. https://relaya.one/features/forms
  - Does: Custom intake and medical-history forms; Procedure consent by link with e-signature; Answers saved to the patient record.
  - Does not: Templates are yours to review; we do not provide legal review.
- Recalls and campaigns (Live): Bring patients back when they are due, with consent and quiet hours built in. https://relaya.one/features/recall-campaigns
  - Does: Recall lists by procedure or last visit; Consent, quiet hours and frequency limits; Messages set up with you.
  - Does not: No outcome figures until we measure them.
- Reviews and social posts (Live): Ask patients for Google reviews and plan clinic posts. https://relaya.one/features/reviews
  - Does: Review requests to patients; Drafted replies you approve; Social post planning and a clinic web page.
  - Does not: It never filters who is asked for a review; Referral rewards are not offered.
- Reports (Live): Appointments, revenue and follow-ups, reported from the same data. https://relaya.one/features/reports
  - Does: Appointment, revenue and follow-up reports; Filters by doctor, date and location; Export.
  - Does not: Estimated savings are shown only as your own estimate.
- Video visits (Live): Video consultations in the browser. Patients need no app. https://relaya.one/features/video
  - Does: Browser video with a waiting room; Consent before the visit.
- Hospital modules (Live): OPD, admissions, OT, discharge and NABH Compliant registers on one record. https://relaya.one/solutions/hospitals
  - Does: OPD Clinical Scribe (live); Admissions and bed board; OT scheduling with a digital WHO checklist; Discharge summaries; NABH Compliant registers.
  - Does not: No emergency, oncology or labour-ward modules are offered; NABH Compliant registers for your hospital's accreditation work.
- Relaya Rx API (Live): For developers: turn clinical text into structured prescription data. https://relaya.one/intelligence
  - Does: Self-serve API key; Structured prescription output; One free allowance to try it.
  - Does not: Not for making clinical decisions.
- APIs, webhooks and FHIR (Live): A REST API with signed webhooks, and a FHIR R4 API. https://relaya.one/developers
  - Does: REST API for appointments and patients; Signed webhooks; FHIR R4 resources.
  - Does not: ABDM-Ready.
- Integrations (Live): Payments, messaging and practice systems. Each one shows its real status. https://relaya.one/integrations
  - Does: Live: Razorpay payments with UPI and cards; Every connection listed one by one.
  - Does not: We do not show a total count.

## Prices and compliance per market (per month)
### India (INR), https://relaya.one/in/pricing
- Practice Starter: ₹799 per month billed monthly, or ₹639 per month billed annually.
- Practice + Voice AI: ₹4,999 per month billed monthly, or ₹3,999 per month billed annually.
- Practice + Voice + Social: ₹7,999 per month billed monthly, or ₹6,399 per month billed annually.
- Enterprise: ₹14,999 per month billed monthly, or ₹11,999 per month billed annually.
- Clinical Scribe add-on: ₹799 per month billed monthly, or ₹599 per month billed annually.
- Clinical Scribe Pro add-on: ₹999 per month billed monthly, or ₹799 per month billed annually.
- Stated for this market: NABH Compliant. ABDM-Ready. DPDP Compliant. GDPR Compliant. Hosted in India. ISO 27001 Aligned: information security management following ISO 27001 principles. Certification in progress.. Payments processed by Razorpay.

### United States (USD), https://relaya.one/us/pricing
- Practice Starter: $49 per month billed monthly, or $39 per month billed annually.
- Practice + Voice AI: $199 per month billed monthly, or $159 per month billed annually.
- Practice + Voice + Social: $349 per month billed monthly, or $279 per month billed annually.
- Enterprise: $599 per month billed monthly, or $479 per month billed annually.
- Clinical Scribe add-on: $49 per month billed monthly, or $39 per month billed annually.
- Clinical Scribe Pro add-on: $79 per month billed monthly, or $59 per month billed annually.
- Stated for this market: HIPAA Ready: technical safeguards meeting US healthcare data protection requirements. BAA available for cross-border partnerships and NRI clinics.. ISO 27001 Aligned: information security management following ISO 27001 principles. Certification in progress.. Payments processed by Razorpay.

### United Kingdom (GBP), https://relaya.one/uk/pricing
- Practice Starter: £39 per month billed monthly, or £31 per month billed annually.
- Practice + Voice AI: £149 per month billed monthly, or £119 per month billed annually.
- Practice + Voice + Social: £279 per month billed monthly, or £223 per month billed annually.
- Enterprise: £449 per month billed monthly, or £359 per month billed annually.
- Clinical Scribe add-on: £39 per month billed monthly, or £29 per month billed annually.
- Clinical Scribe Pro add-on: £59 per month billed monthly, or £45 per month billed annually.
- Stated for this market: GDPR Compliant. Data export and erasure tools. Patient data is hosted in India today. There is no UK hosting.. ISO 27001 Aligned: information security management following ISO 27001 principles. Certification in progress..

### Australia (AUD), https://relaya.one/au/pricing
- Practice Starter: A$59 per month billed monthly, or A$47 per month billed annually.
- Practice + Voice AI: A$249 per month billed monthly, or A$199 per month billed annually.
- Practice + Voice + Social: A$449 per month billed monthly, or A$359 per month billed annually.
- Enterprise: A$749 per month billed monthly, or A$599 per month billed annually.
- Clinical Scribe add-on: A$59 per month billed monthly, or A$45 per month billed annually.
- Clinical Scribe Pro add-on: A$89 per month billed monthly, or A$69 per month billed annually.
- Stated for this market: Patient data is hosted in India today. ISO 27001 Aligned: information security management following ISO 27001 principles. Certification in progress..

### New Zealand (NZD), https://relaya.one/nz/pricing
- Practice Starter: NZ$69 per month billed monthly, or NZ$55 per month billed annually.
- Practice + Voice AI: NZ$269 per month billed monthly, or NZ$215 per month billed annually.
- Practice + Voice + Social: NZ$479 per month billed monthly, or NZ$383 per month billed annually.
- Enterprise: NZ$799 per month billed monthly, or NZ$639 per month billed annually.
- Clinical Scribe add-on: NZ$65 per month billed monthly, or NZ$49 per month billed annually.
- Clinical Scribe Pro add-on: NZ$99 per month billed monthly, or NZ$75 per month billed annually.
- Stated for this market: Patient data is hosted in India today. ISO 27001 Aligned: information security management following ISO 27001 principles. Certification in progress..

### UAE (AED), https://relaya.one/ae/pricing
- Practice Starter: AED 179 per month billed monthly, or AED 143 per month billed annually.
- Practice + Voice AI: AED 749 per month billed monthly, or AED 599 per month billed annually.
- Practice + Voice + Social: AED 1,299 per month billed monthly, or AED 1,039 per month billed annually.
- Enterprise: AED 2,199 per month billed monthly, or AED 1,759 per month billed annually.
- Clinical Scribe add-on: AED 149 per month billed monthly, or AED 119 per month billed annually.
- Clinical Scribe Pro add-on: AED 249 per month billed monthly, or AED 199 per month billed annually.
- Stated for this market: Patient data is hosted in India today.

### France (EUR), https://relaya.one/fr/pricing
- Practice Starter: €45 per month billed monthly, or €36 per month billed annually.
- Practice + Voice AI: €179 per month billed monthly, or €143 per month billed annually.
- Practice + Voice + Social: €329 per month billed monthly, or €263 per month billed annually.
- Enterprise: €549 per month billed monthly, or €439 per month billed annually.
- Clinical Scribe add-on: €45 per month billed monthly, or €35 per month billed annually.
- Clinical Scribe Pro add-on: €69 per month billed monthly, or €55 per month billed annually.
- Stated for this market: GDPR Compliant. Data export and erasure tools. Patient data is hosted in India today. There is no EU hosting..

### Spain (EUR), https://relaya.one/es/pricing
- Practice Starter: €45 per month billed monthly, or €36 per month billed annually.
- Practice + Voice AI: €179 per month billed monthly, or €143 per month billed annually.
- Practice + Voice + Social: €329 per month billed monthly, or €263 per month billed annually.
- Enterprise: €549 per month billed monthly, or €439 per month billed annually.
- Clinical Scribe add-on: €45 per month billed monthly, or €35 per month billed annually.
- Clinical Scribe Pro add-on: €69 per month billed monthly, or €55 per month billed annually.
- Stated for this market: GDPR Compliant. Data export and erasure tools. Patient data is hosted in India today. There is no EU hosting..

### Europe (EUR), https://relaya.one/eu/pricing
- Practice Starter: €45 per month billed monthly, or €36 per month billed annually.
- Practice + Voice AI: €179 per month billed monthly, or €143 per month billed annually.
- Practice + Voice + Social: €329 per month billed monthly, or €263 per month billed annually.
- Enterprise: €549 per month billed monthly, or €439 per month billed annually.
- Clinical Scribe add-on: €45 per month billed monthly, or €35 per month billed annually.
- Clinical Scribe Pro add-on: €69 per month billed monthly, or €55 per month billed annually.
- Stated for this market: GDPR Compliant. Data export and erasure tools. Patient data is hosted in India today. There is no EU hosting..

## Trust, stated precisely (India)
- NABH Compliant. ABDM-Ready. DPDP Compliant. GDPR Compliant. ISO 27001 Aligned. HIPAA Ready. Hosted in India.
- Every record view and change is logged.

## Proof (published values, verbatim)
- Clinics on Relaya: 120+
- Patients managed: 4,196
- Appointments synced: 15,354
- Consultations daily: 1,200+
- Voice AI calls handled daily per clinic: 47+
- Languages: 26+
- Specialties: 64
- Cities: 8
- Markets: 8
- Rating: 4.9
- Uptime: 99.9%
- Appointments managed daily: 12,000+
- Scribe generation time: 4.3s
- Voice pickup time: <2s
- Missed calls at peak: 30-40%
- No-show reduction: 60%
- Voice call resolution rate: 94%
- Admin tasks automated: 75%
- Doctors in usage data: 200+
- Drug name accuracy: 99.2%
- Consultations the model was trained on: 500,000+
- Indian drug brands: 50,000+
- Clinics named on the site: Navkiran Neuro Hospital, Shree Poly Clinic, Focus Dental, Dubai Heart Centre, Apollo Dental, City Heart, Gautam Home, Jeevan, LifeCare Multi-Specialty, Rohini Health, Sai Polyclinic, Sharma Ortho, Whitfield Dental, Whitfield Medical.

## Questions clinics ask
### How fast does Relaya support respond?
We respond within 60 minutes. Every clinic gets a personal account manager, a team of 3 engineers and an AI agent.

### What does Practice Starter cost?
₹799 a month, or ₹639 a month billed annually, after a 5-day free trial. Up to 60 appointments a month, 3 staff and 500 patient records.

### How long is the trial?
5-day free trial on every plan. Add a card or UPI at signup and cancel inside 5 days at no charge.

### Can I add Clinical Scribe to Practice Starter?
Yes. Clinical Scribe is added to any plan. We set up your letterhead and formulary with you. Book a call and we will set it up together.

### How do I cancel?
From your billing page. Your plan stops renewing at the end of the period you have paid for.

### Which standards does Relaya meet?
NABH Compliant, ABDM-Ready, DPDP Compliant, ISO 27001 Aligned, HIPAA Ready and GDPR Compliant.

### Can I export my data?
Yes. Export your patient list as a spreadsheet at any time. Patient-level export and erasure tools support DPDP requests.

### Which languages does Relaya understand?
The Clinical Scribe takes English, Hindi and every Indian regional language. Relaya Voice takes Hindi, English and Hinglish.

### Is there a mobile app?
Relaya runs in the browser on phones, tablets and computers.

### Where is my data?
Patient data is hosted in India.

## Links
- Home: https://relaya.one/ (country pages: https://relaya.one/in, https://relaya.one/us, https://relaya.one/uk, https://relaya.one/au, https://relaya.one/nz, https://relaya.one/ae, https://relaya.one/fr, https://relaya.one/es, https://relaya.one/eu)
- Pricing: https://relaya.one/pricing
- Facts: https://relaya.one/facts
- Full text for assistants: https://relaya.one/llms-full.txt
- Book a demo: https://relaya.one/demo
- Clinical Scribe: https://relaya.one/scribe
- Every module and its status: https://relaya.one/platform
- Security and data hosting: https://relaya.one/security
- How the AI works: https://relaya.one/trust/ai
- Markets: https://relaya.one/markets
- Sitemap: https://relaya.one/sitemap.xml
- Contact: support@relaya.one